Domino's Pizza — Restaurant in Manchester

If I wanted Imo's Pizza (St. Louis Style), I would've ordered from there. I went to this Domino's because the one on Clayton Road constantly makes their pizza too thin and with bubbles in the crust. I was hoping things would be different at this Domino's, but they have the SAME problem. The crust was also very dry, lacked the correct amount of sauce, and was almost as thin as St. Louis Style Pizza. I don't know why Domino's is struggling so much with quality, as their pizza is typically very tasty. However, for several months, I keep getting thin cracker pizza, instead of thick crust, which is what I want. Food is very expensive these days, so it's incredibly frustrating when it isn't done right. Please work on quality and consistency across all Domino's locations. I understand that we're in St. Louis, but not all pizza should be St. Louis Style if that's NOT what the customer ordered. On a lighter note, the service and location was pleasant at the Big Bend Location. Service is also always great at the Clayton Road Location...however, please stop making thin crust pizzas when that is not what the customer ordered.

Side Note: This photo is of my pizza after being in the fridge for a few hours. I took this photo to show the lack...

So. Bad. Never. Again.

I was not going to drive back to the store, as that is not convenient and I did not have the time to do so in order to meet their "return policy" lol. I simply addressed the disgusting excuse of a pizza to bring it to their attention, because the pizza I received was unacceptable.

I also suggest that they consider providing customers with a voucher, or something to RIGHTFULLY compensate for the poor experience and product. Having a "return" policy such as the 2 hour return is ridiculous, and does not rectify the situation at all.

Lastly, I did not ask for a refund, so to respond by telling me I can't receive a refund is pretty unsatisfactory and tactless. A better response would have been an apology, along with ensuring the customer that this will be brought to the attention of staff, so as to avoid future occurrences.

To be expected these days I...

This place is a prime example of employees working hard, and delivering on their product perfectly. My wife and I get pizza here often, and tonight when I went it it was immediately obvious that their A/C was out...it was like I'd walked into a sauna. I've worked in a place before where the parent company dragged their feet with repairing A/C, so I can understand the frustration and exasperation in trying to do your work while you're extremely uncomfortable...however, the people behind the counter, albeit looking very hot, had our food ready, and were going about their work as if it wasn't excruciatingly hot in the store. Bravo. It's the kind of situation that a better company would give the employees paid time off while the problem was resolved, but since Dominos forced them to go in for work, I had to make a point to compliment the...