Dunkin' — Restaurant in Manchester

Christmas day it was very busy and the server at the counter had walked out during an argument with a coworker. As customers we waited in line for assistance until 20 minutes had passed when I had asked if someone was attending the counter due to the server walking out and quitting. Another server replied and said the machine was jammed as they continued to complete mobile orders with 20 customers in store in line, not being attended to. I knew this was a lie so I continue to ask if they had somebody for the counter help, and she replied, stating that they were behind in mobile orders, and that’s what they were concentrated on.

Then the workers got upset, and I was called all kinds of foul names and being yelled at to get out of the store and customer service was disgusting and extremely unprofessional. I will never visit this Dunkins again.!! The customers that stayed online were still not being attending to when I left they were upset that I called them out. I’m not assisting the counter when they had literally 10 servers completing...

This is the second week we come they get our order messed up but the kicker is I asked for almond milk I'm allergic to reg. Milk I noticed on the ticket on my drink not only does it say milk it also says almond milk. I asked told them I'm allergic they say there's no milk I sit drink a quarter of it start to feel sick. I get up let you know I'm disabled can barely move my legs. I accidentally spill the drink cuz I almost fell they knew about it said it was ok we start walking out the door and a girl with bright pink hair which might I add needs a belt. Chased us out the store called me a junkie told me to go back in and pick it up. I said no I gave me a drink I'm allergic to it was an accident. She turned around told me to go but drugs. Y'all I am almost 2yrs so we and for their worker who clearly needs help says and does all that. That's a lawsuit so I would change my mind about having her work for me smdh what a...

THIS HAS BECOME MY DUNKS!! it's close to home! ALWAYS VERY CLEAN!! So first I would like to comment on the amazing decor!!!! EVERY HOLIDAY!!!! The decor 😍 AMAZING POSITIVE VIBES ANNND EXTRAVAGANT!! Next i would just like to comment on the customer service!!! Right as I walk in im GREETED! my coffee is ALWAYS DONE ✅️ RIGHT!! and honestly I just love the positivity!!! I know it's not a big deal and not all fast food places need to be positive because it's a very stressful environment BUUUT THIS PLACE THE EMPLOYEES MAKE ME FEEL LIKE FAMILY!!!! I'm regular customer and I always feel welcome and catered to!!! You do not get This at every dunkin' donuts!!! Also I would like to add THE DUNKIN DONUTS APP!!! ooomg!! AMAZZZINGGG!! EVERY COUPLE OF VISITS.I GET A FREE COFFEE!! I LOVE LOVE THE POINT SYSTEM ON THE DUNKIN DONUTS APP!! And all of The other wonderful things you can do on the...