Dairy Queen Grill & Chill — Restaurant in Manitowoc

Ordered a Flamethrower Combo to go from inside. Waited within view of counter for 14 minutes for my food and while waiting, I observed French Fries in warming area where kitchen places finished food. There were several orders of French Fries sitting there and as people’s orders were passed through the cashier would place orders on trays and take French Fries sitting there. Also noted nothing done between handling money and touching food to go to tables. Once my Flamethrower came through after 14 minutes, I got French Fries that had been sitting there just as long. They were soggy and lukewarm when I tried one right after getting in my truck. For $12.54, I expected better.

What bothered me even more was watching a girl in a blue shirt with what looked like strawberry colored streaks in her hair come out from the kitchen with food service gloves on. I was at least happy to see some type of food safety protocol being followed in the kitchen until I saw her gloved fingers operating the touchscreen on the same register counter staff uses to take orders and payment at and scratching her head and belly, then going back into the kitchen area and observed her to start making soft serve ice cream cones without changing gloves. These touchscreens are already nasty because the counter staff is handling money as well as using the touchscreen without sanitizing. Whoever was getting those soft serve cones might as well have just sucked the fingers of customers paying with cash because there is going to be their DNA all over the money they handed the cashier and all over the touchscreen due to staff transference of customers DNA from handling their money. Now it’s on your cones and whatever else she’s making. NASTY!!!!

THE EMAIL ADDRESS IN YOUR AUTO RESPONSE IS INVALID. Stop feigning concern with an auto response containing an invalid email address. Here’s the response I wanted to send to a invalid email address:

Your reply says contact at email address to share more. I suspect that was an auto reply to lower ratings as I’ve read identical responses to reviews. My review was VERY SPECIFIC and covered my concerns so I don’t think anyone actually read it. Here’s your chance to read it and correct the issues I brought up. If I see anything of concern next time I’m in there as far as food handling issues I will be contacting the local health department to investigate. It shouldn’t take a customer or a health department for corrective action to occur. The issues I raised should not be happening.

I did find the staff to be friendly and welcoming. That’s why I gave 2 stars in my review...

Went there for a dinner pick up through the drive thru, placed the order fine, went to the window and paid for the food. Lady at the window just seemed to be going through the motions, as she handed me the receipt and my card back, and then proceeded to come back to the window 5 minutes later with someone else's order. She then went to her computer and was frantically punching things in, only to come back to the window to ask what we had ordered, I just handed her the receipt, waited another 10 minutes for them to make our food, all the while she came to the window with another persons order (different than the first time) and I'm about ready to just flip except my wife and kid were with me. Ended up getting our "food" the small concrete mixer was incomplete, the burgers were wrong, and I ended up driving all the way back after getting home, receipt in hand for them to fix it, cause 7 bucks for a double and only getting singles is near theft. Walk in, hand them the bag of wrong food, and proceed to get stink eyes from the shift lead. On top of that, EVERY single person in the kitchen had to peek out from their work stations to see who was back saying their order was wrong, all the while I'm just staring right back at them. Not going back...

A friend and I stopped at this location over Memorial weekend- it was the first time either of us had been to this particular Dairy Queen. The drive-thru line was very long so we went inside hoping to order to-go. There were signs posted at the register stating customers could order carry out, call their order in for pick-up, or go through the drive-thru. After standing at the register for almost five minutes with absolutely no greeting or even acknowledgement from the staff, I called out to ask if we could order to-go. An older woman with purple hair came over and told us we had to call our order in. She did not greet us, was extremely unfriendly and rudely walked away from us and started a conversation with a co-worker while we were asking about the sign which stated we could in fact order carry out. She and the rest of the staff continued to ignore us until we left. I later relayed this story of bad service to a friend of mine and she said she had also been treated rudely, many times in fact, by the same woman. This short, memorable interaction with your staff effectively lost you two customers and that woman in particular has a reputation for treating your customers poorly on a...