Burger King — Restaurant in Martinsville

I recently visited the BK on church street in Martinsvile and had a generally positive experience but I believe their team can benefit from some more training.. I ordered a whopper with cheese, large combo, onion rings, and coke, but received a whopper without cheese and fries instead of onion rings. Upon returning to the drive thru, they were quick to correct the order, however, I still got fries. After bringing it to their attention, they kindly provided me with onion rings, but unfortunately, they were cold and a little bit hard. I went inside.. when I spoke to a manager about my experience, she mentioned, “There’s no way the onion rings are not fresh because they are hand breaded every morning with fresh onions.” While I appreciate the sentiment, I know that many fast food items, like BK onion rings, are pre processed. She graciously offered me fresh onion rings along with an apology, and I appreciate her gesture of giving me a Hershey pie as compensation. She also mentioned BK Hershey pies are made with “a top secret blend of premium chocolate” and they’re not available anywhere else, they’re a BK exclusive. While I enjoy the pie, I think it will be beneficial for them to share more accurate info, as it is a widely distributed dessert and uses standard commercial ingredients. (The Hershey pie is actually the Edwards chocolate creme pie)

My visit had its challenges but i do appreciate them overall.. I hope these insights can help improve the service...

If I could give no stars I would. Its bad restaurants like this is the reason Chick Fil A is king this Burger King on Church st sucks !!!! When you first get there it be no cars in the drive thru and hardly no cars in the parking lot and business is slow so then you order your food and soon as you get to the 2nd window the girl tells you to pull over and they’ll bring your food out to you …..really?!?!! Business is slow so why am I’m waiting???? Smh well on to the other reason why I’m giving this store a negative review. Yesterday I place a online order it literally took me 15 to 20 minutes to get to the store because it was snow in my driveway so soon as I get to store and at the window the girl tells me to pull over and they will bring my food out to me , keep in mind it was hardly any cars in the drive thru and business was slow so I’m thinking this should be a quick process….nope!!!! After waiting for like 8 to 9 minutes I just got out my car goes in the store it was 2 girls working one of the girls tells me we waiting on your chicken to cook and the other girls says and I kid you not she says “yea it took 7 minutes for your chicken to cook”…….smh I’ve work in restaurants and normally it takes chicken between 3 to 4 to cook smh never go...

I just left burger King at 1125 pm google and the sign says they close at 12 and YET AGAIN burger King Martinsville is closed can't believe it isn't 11 this time . I'm getting off trying to get food! The girl at the window number one looks TERRIBLE as well as her ATTITUDE as always expected from them though. Omg it's like it goes from worse to worse to just throw the building away lord.

And here we go yet again , I ordered at 10:50 pm .. classic chicken wrap cheesy tots and nuggets. Smh I will be bringing the whole damn order back in the morning chicken harder and darker than the sidewalk the building next too ❗ the whole store needs to go in the trash it's become the worst location I believe ive ever been too in my life and it's real sad. When I ordered they pulled me up idk why because i watched every other car go past until the line was clear it was so bad to the point I got out and went to check on my food which the young guy was like oh damn i was wondering what that car was waiting on ... Fire everybody...