Phat Tai — Restaurant in Maryland Heights

We arrived at the hotel at 930 to check in we ordered food no later than 1030 we ordered 2 chicken fried rice 1chicken lo mien crab Rangoon and eggs rolls the fried rice was disappointing there was no flavor whatsoever the chicken smelled boiled and it was dry the rice was over cooked dry and mushy the only thing we ate as a family of 6 was egg rolls and crab Rangoon when I opened the box it looked appetizing there was egg bean sprouts vegetables but it was a total disaster I don’t know what happened in the kitchen last night but I am upset we went to bed without dinner we traveled 4 and a half hours to get here I will be taking the food back today when they open the lo mien was dry no flavor no juice no sauce and the rice had no flavor with soy sauce added looks appetizing but the food was horrible last night the cashier was friendly they didn’t close until 10 and there were a lot of people ordering so I don’t understand the quality of the food I expected more from this establishment this is what we were left with I will be returning this food bc we are hungry I’ll try to go as soon as they open to see if it makes...

Can’t comment on the food as I never received it. Didn’t really receive customer service either, but I’ll comment about that anyway. I had ordered online and there were 2 lines formed when I got there to pick up my food. Seemed to be a line to be seated and a line to order take out. I got in the order line. Someone (a manager, I presume) came out after a bit to tell people that they were no longer seating. They admonished me for standing in line when I said that I was there for an online order and told me to go to “the front.” We were in front of the restaurant, so I assumed they meant front of the line and went and stood by the cashier, who saw me but carried on taking orders from the line. After several minutes of remaining unacknowledged and not even seeing anybody walk away with food in the 15 minutes that I’d been there, I gave up and walked away.

Apparently, I was supposed to look past both lines of people and into the restaurant to see the tiny pick up sign. Not sure why somebody couldn’t have just...

Horrible experience. Waited almost 25 mins in line to place order after being told to hold on a few times. Was told my order would be ready in about 30 mins. Watched my food sit in the window for 20 mins after waiting the 30 mins. Talked to a manager who was not helpful at all, she was expediting and packed up my order and when I got back up to my hotel room I found out they didn't give me the main thing I ordered. Got something completely different. And my order of shrimp fried rice only had maybe 5 shrimp in it. Not the service or quality you would expect after spending $50. I will...