America's Best Wings — Restaurant in Maryland

I am done with this location. This is the worst location when it comes to customer service. The owner does not apologize for her mistakes or the mistakes of her staff. I have had multiple issues with them. And you literally have to beg for something they should already do. They have forgotten to put mambo sauce in the bag (multiple of times) and not given the correct number of ranch. If you know, then you know how stingy they are about ranch which doesn’t make sense. It wasn’t always like that. And the fact you can’t buy more is even crazier. There has been times (each time ordered through DoorDash) where I’m either missing ranch/mambo sauce and/or it was spilled in the bag when I received it. And the owner shows no regards. For instance today, I should have had a total of 3 ranches but two were in the bag and one of them was spilled. Instead of the owner apologizing and telling me to come get the missing ranch and a replacement of the spilled one, she only wanted to give me the missing ranch and that the spilled one is a doordash issue. I get that issues should be resolved through doordash. However, my issues were just with condiments. Although, inconvenient since I ordered delivery I was willing to come get the two ranches. The owner kept interrupting me on the phone and then persistent on only giving me the one missing. A business that has great custom service would have apologized (which I never received) and then not only gave the missing ranch but the additional spilled ranch as well. A customer should not have to go back and forth over some ranch. I say this all to say. The customer service sucks and it’s all because of the owner. Before this owner it was never like this. They will no longer have my...

I have been to this location before with no problem until today. I ordered the honey lemon pepper wing combo. I didn't wait long but the problem ensued when I went to the counter to pick up my order. Janey who showed me my food has horrible customer service because she constantly cut me off while I asked for extra honey lemon pepper sauce. She preceded to then add only lemon pepper (which is not what I asked) to the top which due to the lack of honey sauce on the wings originally, the seasoning didn't stick to the wings. If I requested a dry rub seasoning with a drizzle of honey then the wings would have been correct. Unfortunately, that's not what I asked for and because Janey never allowed me to finish my statement regarding my previous orders due to her rudely cutting me off, I have not had a problem requesting for more sauce. I guess she thought she was doing me a favor by telling me they have to charge for extra sauce but she would give me extra this time. By that point I felt disrespected and only wanted to leave and NEVER return. I asked for my refund and left. If this is how they conduct business then I will take my money elsewhere due to her piss-poor attitude and...

Over $15 for a 10-pc ($12+tax) and small coleslaw ($2.50+tax), no drink. The hot wings are good. The garlic-parmesan wings are not good at all. They appear to be plain wings with grated parmesan sprinkled on top. The coleslaw was more than half liquid and syrupy sweet. No way they should be charging extra for all drums or all flats when their wings are already too high across the board. The staff was nice, but not nice enough for me to eat there again.

Also, the young lady who was cleaning the lemonade and tea dispensers cleaned the countertop and area with a cloth with her bare hands then used her same, unwashed bare hands to pour the drink buckets back into the dispensers, touching all over the inside rim of the buckets. So their lemonade and tea have human hand germs AND whatever cleaning solution was on the cloth. It is NOT SAFE to...