Baskin-Robbins — Restaurant in Maryland

Most of the staff are great, friendly, and go above and beyond.

But there are a few bad apples there that earned them two stars. There is one guy that will avoid eye contact so he doesn’t have to take your order and rather force you to use the kiosk.

The manager is one of the worst. I had ordered an ice cream cake online and reserved it a month in advance. The morning of the event, I went in and they didn’t have it. After they investigated, the manager said they got the order a month ago and got the cake then, when I didn’t pick it up they put it in the freezer to sell. He then gaslit me and asked “who puts in an order a month in advance?” He refused to do a charge back. There was no reasoning with this guy, I left and filed a complaint with my credit card and got my money back.

I only go there...

Okay for donuts, coffee, and hasbrowns. (Although they gave me a completely wrong donut order once via drive through). I don’t suggest venturing any further than that. I ordered a chocolate chip cookie dough milkshake, got a Cookies-n-cream shake, which was the consistency of a glass of milk with ground Oreos soaked in it. Employees swore it was in fact a chocolate Chip Cookie Dough shake, instead of just correcting it. If your order is wrong, just take it with you and save yourself some...

Went to buy 2 prepackaged quarts of ice cream which I usually buy at another Baskins Robbins. Looked at the posted price, asked for the 2 quart prepackaged price, clerk ran up a price over $2.00 more. When I pointed out the posted prices he said those weren't right, he didn't know about any 2 quart prepackaged pricing and said there was nothing he could do. Did he pocket the difference? I won't be back. Correct your prices, which are higher than other...