Bruster's Real Ice Cream — Restaurant in Maryland

Today I had the WORST experience EVER at Bruster's. There were 2 young ladies working. The one on the walk up window Haley was short and not very friendly. I asked about a special I'd seen online. She said that she didn't know anything about it. She asked her co-worker who confirmed. I placed my order anyway. She hands me my ice cream. I as for a bag. She says she doesn't have any. Then she hands me 2 spoons--not wrapped up or anything. After I left I kept looking for where I'd seen the special--found it--and turned around and went back to the store. I showed it to Haley. She yells back to her co-worker that I had proof there was a special. She slams the window shut. Then she comes back and asks if I'd eaten any of the ice cream--I said no. She closes the window again. I said I'd like my difference in cost since I basically overpaid. The other young lady comes and says I'm going to have to come back when the manager is there because they don't know how to handle that. No "sorry ma'am for the inconvenience or sorry for the problem". She closes the window and leaves me standing there. Yeah..worst customer...

The place was understaffed on a Saturday night. Doesn't take a rocket scientist to schedule enough people on Saturday in the summer. We got in line at 8:20 and still haven't received our ice cream at 10pm. The people in drive through get their ice cream with 20 minutes. I feel sorry for staff that had to deal with bad management decisions. They should schedule enough employees so if people call in sick they can properly handle the load. Do yourself a favor and go to the Glen Burnie location. They handle 3 times the capacity, I've been there when the line wraps around the building and have my ice cream in 10 minutes. People are sitting on the ground. They closed the walk up window at 9:30 but are still taking drive through customers. They must have matrix they must meet. This is incredibly poorly managed. The owner should have got off their butt and can to help. I...

My family have patronize this establishment alot. But will not be returning to this location. I brought my husban here it was his first time. We tried to order through the drive through speaker. However due to the speaker begin were people sit out and enjoy their purchase. The attendant did not hear our order. So we politely said we will come to the window. The female attendant decided to point at my family continuously through the window while saying something to someone else. We apologized for not ordering through the window and explained the circumstance. The other attended said no worries but it was evident the other attendant was still in her feelings. With the new attendant we order and that was that. I wish i had a name to put out. All i can say is i hope they due better with there customers...