Buddy's Pizza & Deli — Restaurant in Maryland

I went here because he ratings were good. And I wanted to try a new pizza spot in the area. And this one is much closer to me than the one I normally go to. I called in to place my order and the lady on the phone wanted me to pay in advance since I’ve never been there. And there is no option to order online. So if they have a problem with people not picking up there food, that would probably solve the problem. I told her I was paying in cash so I guess she “let me slide”. So I went there immediately it’s 1.1 miles away from my house. When I got there I see them making a large pizza with the same toppings that I ordered. And put it in the oven. Problem number one is there are 2 people putting toppings on the pizza one has on gloves and one doesn’t. Then the lady that was just on the phone with her gloves put the rest of the toppings on the pizza. They put that pizza in the oven. They check on the large pizza in the oven a couple of times but don’t check on “my pizza” that I’m thinking must be in the other oven.

I asked her if the large pizza was mine? She says yes. I told her I didn’t order a large pizza and now she is stressed out. She tried to convince me that I ordered a large pizza. Then went on the tell me it’s not that much difference in price. 🤣🤣🤣 Instead of offering me the large pizza for the small price she kept telling me it’s not that much price difference. I left and went to the one I sent you. I left there and went to...

I am from out of town. I place a call based on these reviews only to be greeted with a very impatient and rude order taker. She sounded super annoyed that I didn't know the hotels address (I've ran pizza places before, It's not hard to have a list of hotel addresses handy). After I looked it up, she asked for my room number (again sounding super annoyed). I then gave her my cellphone number and seemed quite irritated that I started off giving my area code.

Regardless of what her intentions were, presentation is everything to a customer. If you sound annoyed, it will not translate well to the customer. Even if she was super busy, this customer (me) could write a grand review to build your business..... Now I have to write a bad review because this person didn't take the time with me (an out of towner.... here for a month and talking to new potential customers). Here are some suggestions..... Always smile when talking on the phone. Hotel business is huge potential for pizza businesses. Sending coupons or magnets deliver exposure to your business.... don't blow it with a rude, impatient person on the phone. Make it easy for someone like me to order a pizza and have an address list nearby. Any excuse not to, is just a reason to say no....

I am here another month, I guess I'll forgo these great reviews and try your...

Okay so before , Covid I 😍 THIS PLACE.But I I went for the first time in about a year and I ordered an Italian cold cut. Literally, I got one piece of ham, 1 piece of provolone cheese. So now I'll do it, and one piece of salami, one a half of a six inch sub! $Bucks !! I got next to nothing for my money!! Or I could've went to rofo and got a hole eight inch sub 4 $8 ,This 1 piece of meat each that goes on an Italian sub. Cost me $10 and 90 some cents. WTF I COULD HAVE WENT AND BOUGHT A WHOLE HALF A POUND OF LUNCH MEAT AND A 1/2 A POUND OF CHEESE AND UH, A PACKET OF ROLLS FOR $15 AND MADE MULTIPLE SUBS. WOW.. THIS SADDENS ME !!! They have good food and put good time and pride in their product. But unfortunately, you don't get much meat for your buck "FILL ME UP ONBED FOR $10 BUCKS ANITHER 4 BUCKS I COULD HAVE GOTTEN FF!Let's not forget that I paid an extra dollar for sweet peppers, and they're not...