For the first time in my life I had to call because the quality of food was below subpar and it is supposed to be a quality seafood restaurant.

Listen I don’t expect high quality for carry out, but I expect edible. The order was not correct and the food was tasteless.

We ordered kids Mac-n-cheese (edible) with fries (ice cold and limp), Blackened Salmon sandwich (lacked flavor, did not follow requests), Fish and Chips (AWFUL, did not follow requests), and crab balls (soggy, but the crab had decent flavor). I live 1 mile from the establishment so the food shouldn’t have been a soggy flavorless mess considering it only took 5 minutes to get there.

We ordered online and asked to remove the 1000 Island dressing from the sandwich, too much to ask apparently. It was drenched in the dressing. The portion of salmon was small, not worth 15 dollars. The fish and chips had soggy batter. I understand carry-out making it difficult for fried items to remain crispy, but take it off your carry out menu unless you can guarantee it will be high quality (also, I’ve had fish-and-chips carry out from other places that nailed it). Even with the soggy batter, the flavor itself was lackluster. It was as basic as funnel cake and there was a gapping hollow space between the fish and batter. The French fries...pale, limp, and ice cold. Also, requested tarter sauce- another request ignored for the order.

HOWEVER, there was ONE saving grace from the experience (the reason it got 2 stars). They did comp part of our meal. I 100% appreciated that, so thank you Conrads for having great customer service. Unfortunately, the food was not worth coming back for seconds. Avoid the carry out experience.

UPDATE: I finally at in the restaurant and my review has changed slightly. Our waiter, Nate, was kind and attentive and gave me a positive meal choice- the humble soft shell crab sandwich. The crab was cooked to perfection. We also ordered the crab pretzel dip (yum) and the Chai tea scallops (not worth the price). The dish only came with 4 small scallops that looked like they had been charred, BUT the sauce & succotash that accompanied the lackluster scallops was AMAZING. I'm not sure if the succotash side comes with the same sauce, but so delicious! The crushes are also delicious. Try the Key Lime, but skip the Coconut (it's awful). Overall its was a positive in-restaurant experience, but go there expecting to pay a large sum.