Dunkin' — Restaurant in Maryland

I absolutely love Dunkin and used to only love this location but after today, I probably will not step in there for awhile. Today while I was in class, my mother had me put in a mobile order on the dunkin’ app so she could get me an iced coffee. I placed my order and scheduled it for 10:45. I also put an order of iced tea for her because I had points to use for a free tea. However, my mother had told me that when she went there, my iced coffee nor her tea were not at the counter in the pick up section. My mother had gotten there earlier, before my scheduled time and asked if they could go ahead to make my order but the employee couldn’t pull it up on their computer, so didn’t make my order. My mother had told one of the employees that they were not up there and the employee had told her that maybe the order was under a different location because both of those are not here, and was very rude. When my mother told me that, I went back to my transaction history just to see that my order was through the right location and that it should’ve been ready and sitting at the counter at 10:37. My mother said that she ordered me an iced coffee since my mobile order was not made, even though it said it was ready, and her an iced tea. She received my coffee but not her iced tea, so she asked about it. The employee told her she didn’t take out for her tea and charged her for another tea. My mother was confused because she saw a cup with ice in it just sitting there and when she asked about it, the employee snatched another cup and asked what size the tea was. She had also ordered a breakfast sandwich and said it was the nastiest. The employee didn’t even offer a refund for neither my mother or from what i paid through my mobile order. The employee also said they could not do anything about the points I have used for my mobile order and is through the dunkin’ app itself. Very poor service,...

Manager screams and yells at the employees, both times I've been there. This time I had my grandson with me and after placing our order then waiting for about 15 mins, my grandson found our order sitting on the counter. When I inquired as to how long it had been sitting there, She was very rude and claimed to have called us numerous times.

As we got back to my vehicle, we found it to be the wrong order so we took it back inside. The girl that rang us up thought she rang it up wrong. She did not, my receipt clearly showed she rang it up correctly. When Sharon asked me what I expected her to do, I told her to either fix it or return my money. She started yelling about how she didn't have time for me and told the girl at the register to return my money. I made sure they only refunded the food portion of our order.

I worked with Fisher Oil Company in NC, RaceTrac in FL and Circle K in TX and we NEVER yelled at our employees or our customers.... I always made it a point to make someone's day better than before they came i in... Sharon will not have to deal with me again, I will not step foot in there after this last incident. Considering it had been two years since my first experience, I would have thought she had some training by now...

Sharon, you need to do better especially during the holidays.....

My New Years Resolution: Hope the other employees find better jobs where they are appreciated~ NOTE: Apparently you have to give at least one star to leave a review but please know I wouldn't have selected it otherwise.. This establishment needs new...

So I need to change my experience here.. I come by to give my family some ice cream 15 minutes before 8:00 and the doors are locked. And then I get told oh we closed early to clean up. So I'm changing my review to a one star. I was willing to spend money and do the things the customers do I do not recommend this place ever again... Not that it's a big review but as I was taking pictures people came out I'm assuming we're employees and tried to explain to me that they closed early to clean up. So my thought is you're closing early shouldn't you close on time and then clean up???? Look I understand that Cold Stone and I can't remember the place because I haven't done the review yet but frog something is just across the bridge do yourself a favor and go to them. Again everybody knows that I do not post bad reviews I try to look at the positive for everything but when you close early to clean up come on unacceptable in...