Dunkin' — Restaurant in Maryland

I witnessed an employee snapping at another employee for "yelling" and how that wasn't appropriate as "assistant manager" .... But the employee doing the telling off was way WAY louder than the one being scolded was originally—and it was not a professional reprimanding. It was inappropriate, and frankly I'd encourage anyone that is talked to that way to quit their job. Employees are also people, and even if they make mistakes they should be treated with basic human decency. Please encourage your employees to treat their fellow employees with the respect that they'd want to be treated with—and probably not "discipline" employees in front of clients...

Let me start off by saying that Riley is amazing! I admittedly went to Dunkin' 10 minutes prior to them closing and halfheartedly expected that they would not have any donuts left. I arrived and the floor was mopped, everything was sparkling and there were no donuts on the shelves. I was greeted by Riley and she asked me what she could help me with and I proceeded to tell her that I was hoping to get a donut for my son's birthday. Out of nowhere, she pulls out his favorite donut...a pink frosted donut with sprinkles. Her customer service was amazing and tomorrow she will have made my son very happy as he starts his first day as a...

NEVER AGAIN!!! Three times I asked for a medium coffee with cream and French vanilla syrup and all three times I was given the wrong order. The employees showed little care when "replacing" my drinks. In reality, the boy just kept adding stuff to the same cups. This is the main reason I go to Starbucks. They never screw up orders this badly, and on the rare occasion which they do make a mistake, there is no poor attitude shown and the corrections are quickly made with a smile. DUNKIN...