Eastern Carryout — Restaurant in Maryland

Owners are rude,mean, and cheap. Had a delivery yesterday, two orders of Gen. Tso chicken, and two large soups. $40. We tipped their driver. When we opened the bag one of the soups had spilled, soaking the rice and noodles. So we had no rice and only one soup to go with the Gen Tso. We called to tell them and ask for replacements. The woman who answered the phone began arguing that we spilled the soup and then she pretended not to understand what we were saying. She eventually told us that she wasn't going to send the driver back with replacments, instead we had to return the food. We argued that since they made the mistake in packing the order they should deliver replacements. At this point the woman told us that we were banned from ordering there anymore and that if we brought the food back we would get a refund. We took the food back,the woman was extremely rude, shouting at us half english, half in chinese. She refused to give us all of our money back,saying that the tip we gave their driver would not be refunded. We did record this interaction and will post it on Facebook and other platforms. Obviously we will never go back, who knows what they would put in our food if we did. Please do not order food from these people, as they do not deserve...

I ate at this restaurant for the first time on a Friday and ordered $50.00 worth of food to try their different food options. One of the items I ordered was 4 chicken wings; which I was accused of stealing. I drove home to only realize we never received our chicken wings. Therefore I drove all the way back to store and the female owner had the nerve to show me the her video camera on her phone of when they had the chicken wings sitting on the counter. I said that was nice but I wish your team would have put them in my bag beforeI left, so I wouldn't had to drive back to the store. She said she would remake them this time... as if she was doing me a favor. I asked her was she accusing me of stealing 4 chicken wings??? She kept restating that she will remake them this time.

Overall the food was not that good, the environment needs to be remodel and the customer service needs to improve...

Just ordered food from here. The food I did receive was actually good. But, they did not have my spring rolls in the bag. I called after I had noticed there was no spring rolls, which was two minutes after the delivery guy left. I called and they kept saying they were in there, but they were not. I would not be wasting my time calling about spring rolls if they were in there. The lady hung up on me. So then my boyfriend called and a man argued with him continuously that the spring rolls were in the bag. THEY WERE NOT IN THE BAG. The man then hung up. So disappointed, because the food is not bad. But the fact that they kept arguing and ended the conversation with a hang up, left a really bad taste. I will never order from them again...