Baskin-Robbins — Restaurant in Maryland

I walked in there today with my son wanting to get a sundae. #1 it was gross, dirty gross. Behind the ice cream on the counters Banana peels everywhere, counters filled with trash as if no one knew how to use a trash can. #2 We stood there for 5 minutes, 3 young lady’s behind the counter and not 1 stopped to ask what we needed nor did they say they would be right with us. I completely understand being short staffed cause I run a retail business. I’m very patient and would’ve waited as long as needed to be helped but no one seemed interested in that. This type of environment and lack of customer service is...

This place never has chocolate ice cream. They didn’t have spoons or straws once or twice. Their sundaes are not sundaes. They don’t have hot fudge or marshmallow. When ordering a caramel sundae they topped the whipped cream with a teaspoon of the topping. I asked if there was caramel on top of the ice cream. She said I ordered ice cream that had caramel in it already. Really? Lol The server was extremely nasty and had an attitude from the moment we walked it. This used to be a favorite stop and now has to be the worse Baskin Robbins around. I’m surprised they are still...

They do not know what they sell. If you ask the employee for a banana Royale they tell you they don’t sell that [which they do] so I ordered a two scoop sundae with chocolate ice cream and world classic chocolate With toppings, bananas, pineapple, caramel. I did not open it until I got home what I received was one scoop of world, classic chocolate, one scoop of something vanilla with nuts in it no banana at all no caramel at all, no pineapple. My advice don’t go there ever this is not the first time my order...