KFC — Restaurant in Maryland

Anyone reading my review would wonder why I keep going back to this location. Unfortunately, I love KFC. Another unfortunate circumstance is that they are the only location for miles! However, Its getting to a point where every visit has an incident.

So my review and words of caution are below.

This is the shadiest establishment I have had the misfortune to visit. Why?

They steal. I have three occasions to share. 1. These people stole my husband's phone. He had it on the counter when no customer was there, got to the car, realized it was not there, turned around, went back in and they said he did not bring it in. Wierd, because he was on the phone with me, so my pregnant self could tell him what I wanted. They claimed the camera with the blinking red light was not working. 2. Fast forward two years later. I pay with a $100 bill for a $24 meal. They give me change $40 dollars short. Knowing how shady these people are, I stay there and count my change. Here's where the story starts to climax... there were two ladies there when my change was handed to me. Lady 1 hands the change to me and bails. Lady 2 remains. I tell lady 2 that my change is incomplete. Lady 2 give me the sassy head shake and tells me. "I didn't give you the change" but somehow had $40 bucks in her hand. Anyway, I got my money and went away. 3. Today... lawd have mercy. I had what I thought was exact change for 60 cents. It was not, I had (silly me) given her 3 British coins. Anyway, I was embarrassed and handed her $1. Now all this time, the drawer was open. Well, when i handed her the dollar, she shut it and decided not to give me change. I asked about it and she said in a manner of fact way, her freckled cheeks turning pink, she could not give it to me. Smh. I guess you pay 40 cents anytime you pay with the wrong currency.

They rarely have the stuff you want, sometimes charge you extra and tell you they didn't know you wanted the special.

Words of caution... check your change if you pay with cash. If you pay with a card, ask for a receipt. Check your food as well.

Oh well. I hope they change management at this location because the sweetness of KFC is losing the ability to dilute the bitter taste this location is leaving...

Ordered this from DoorDash delivery. I'd gotten the Taste of KFC 6 piece. It arrived hot, but right away, it smelled strange and looked burned. I'd assumed it'd still taste just like any other KFC regardless, and it was just me, but omg, the other reviews are accurate. This is the worst KFC I've ever had. Ok, so let's get it right out, the process of cooking chicken at KFC is virtually entirely automated. This ensures the consistency in flavor and food quality. However, if something is off, like someone missed the timer and the chicken burned, the procedure is to throw out the batch, check the oil (or throw it out), and try again. Very standard procedures for food franchises. BUT, instead of following the procedure, this staff decided to serve the burned chicken (as if we wouldn't notice). NOW, another factor to consider with this odd smell and taste is whether the oil was "old" or contaminated by previous burned batches. If it was, in general, you could compromise the quality of the food being fried within that oil if it's not been replaced. How do I know the oil was the issue? Burned fried chicken doesn't taste like it's been stored in a pine cabinet and deep-fried in it. This chicken was NO GOOD after being fried in the bad oil. You could smell it right off. This means the negative reviews on the operations of this location are 100% accurate. The staff either don't care or are too lazy (or both) to serve food correctly. Literally, this kind of staff can destroy a franchise owners ability to retain the franchise license... which is pricy (fyi). I'd fire each and every one of the food staff and hire people who really need a job, want to work and take pride in their job. I know it's hard work to find them, but as a restaurant owner, myself, you can bet your last dollar, those people exist, and it pays to have them. Your entire livelihood and reputation are on the line, even if you're a large franchise. If they don't ditch this staff, I'd not eat there again. Seriously, this chicken I'd received is a huge indicator that the chicken you receive will likely not...

You would have to be trying very hard in order to mess up an order that many times. I asked for two chicken little sandwiches, one tender, one spicy. They tried to ring me up for two different orders of two sandwiches. I repeated my order, "two sandwiches, one tender, one spicy". They again, tried to give me two separate orders of two sandwiches. I said, "No, I would like ONE spicy, ONE tender."

"Oh, I can't do that," the lady said.

"Ok, that's fine I will just have two tender sandwiches, may I also have a half gallon of strawberry lemon-aid?"

I get to the window to pay, and they put in two orders for two chicken tender sandwiches. I corrected the order, and the lady gives me an attitude like it's my fault.

And, for some reason my card doesn't go through (it worked all day, and it worked after this incident, with no notice from the bank that the card was denied). I give them cash.

She returns with a receipt that you can't read because of low ink (not her fault), and three sandwiches, plus a muddled amount of change. I have no idea if I am charged for the food I did not ask for because she had sullenly mumbled the total. I decide not to worry about it. She also gives me a half-gallon of iced tea.

At this point I am beyond belief, "Strawberry lemon aid"

She returns with normal lemonade. I think she is just pulling my leg, but I refuse to pay for something I didn't ask for, "Strawberry lemon aid, please!"

She finally returns a long while later with a non-refrigerated half gallon of strawberry lemon aid (I actually wonder if she saw the strawberry lemon aid in the fridge and went into the storage out of spite).

I had to try really hard to be polite with the attitude she was giving me.

Long story short, worst experience with any customer service related job, ever. Maybe it's because I'm from the West Coast...