KFC — Restaurant in Maryland

Took my 91&86 year old parents to get KFC. They don’t get out much but they really wanted Kentucky Fried Chicken Extra Crispy. I Took them 25 miles to Annapolis and the store is permanently closed. I didn’t want to disappoint them so we drove another 25 miles back to Upper Marlboro. My elderly parents were tired at this point so they stayed in the car and I went inside to get it to go. I ordered an 8 piece bucket of Extra Crispy with 2 large sides and 4 biscuits for $31.79 including tax. The girl at the counter said they don’t have Extra Crispy. I asked if they could make it. With an eye roll the girl said to the guy in the Kitchen who was listening “can you make it” He replied 15 minutes she reiterated 15 minutes. I said yes that’s my parents really want Extra Crispy. Then I got an eye roll from the women on the other side by the drive thru and 2 men in the kitchen looked around the counter to see who I was. I then paid and started my phone timer. With my parents in the car anxious to get home I wanted to make sure to keep the time. I was the only one seated inside the entire restaurant. 2 girls walked in after about 15 minutes elapsed but that is all. The drive thru wasn’t busy with a consistent line of card but did have a few cars come through. 21 minutes later I went up to check on the order. I stood up at the counter another 5 minutes so it’s been 26 minutes in. They finally ask if they can help me and I explained I ordered am 8 piece extra crispy and showed the same three people that were present when I ordered 26 minutes prior, my receipt. None of them acknowledged me or said a word they all just walked away. 7 minutes later or 33 minutes since I ordered it, a lady who I think is the manager says here you go. Never looks at me or in my direction. I said Thank you. With her head turned from me she said Ok and continued to walk away. When we got home and opened the food up, after driving another 20 minutes home, it wasn’t what we asked for and ordered. We got 4 legs and 4 thighs all dark meat. The explanation before I ordered said it would be 2 Breast, 2 Legs, 2 wings and 2 Thighs. In addition to it being all dark meat It was also the regular recipe which my parents do not like because it makes them both sick from all the grease. We left the house at 1 pm for KFC, finally home to enjoy our food around 415pm only to get disgusting greasey food. $32 lighter about $20 spent on gas and a whole afternoon spent for nothing good. Customer Service was all attitude, both the order and the pick up. The food was not what we ordered and Greasy. An afternoon trying to please my elderly parents turned into a wasted nightmare of an afternoon. $50 lighter factoring in food and gas. We have had issues with the customer service on previous visits as we have been to this store before. About 2-4 times per year. But the food / extra crispy chicken here is normally good which is why we continued to go back even with similar attitude filled customer service. However we won’t be back after today. ...

I just had a very bad experience with the store manager, she wouldn't give me her name but i heard someone call her Ms. Maranda or something like that.

I recently purchased honey BBQ wings about a week ago but when I go home the 90% of them had no sauce.

I called the store and was told no worries when you come back we will replace them free of charge. I was in the area and decided to get the wings that were promised. I explained the situation to the cashier who, by the way, was a very customer friendly young man. He went to get the manager who decided to take her own sweet time addressing me.

When she approached me her exact words were "ya what's up!" I explained the situation and her response was "Okayyyy, but were is your receipt." I didn't have one but showed her the dated pictures from my phone. I also told her it was the day they had a big meeting in the store which looked to have been a lot of managers or new employees.

She walked away and shouted next time keep your receipt!

She went to the back of the restaurant, where she was no longer in my view, and came back about 10 minutes later with my wings in her hand.

If she had not been so rude to me I would not question her motive but I am not sure if she put something in my food. It took her too long in the back and to just show up with them in her hand. Why would she take them in the back of the store?

Disrespect is something a manager should never show in front of employee's or customer's. I asked her for her name and she said wait a moment and walked away. In clear view she proceeded to flour chicken and never came back to the front. I said excuse me but she continued to ignore me, I decided to just leave as she wasn't worth stealing my holiday joy!

I will hold on to these chicken wing until someone addresses this issue. After the way she treated me I will not eat them.......

Other customers also made comments such as, that's very unprofessional of a manger and one guy said she better be glad she doesn't work for me!

I will never visit this KFC again as this is not the first time I have had poor food or service at the Upper Marlboro KFC.

Now I see why the ratings are low. Poor managers = lost customers.

Jobs are hard to find and this poor manager needs to be appreciative...

I ate here with my boyfriend a couple days ago and we got a bucket of chicken with biscuits and sides to share. The chicken was a very dark color. I love high fat keto foods such as pot roast but there is a difference between natural fat in food and being greasy. The chicken was so greasy I couldn't even eat the skin which is supposed to be the best part! The grease soaked through 2 layers of paper bag and a couple layers of napkins. So gross! We've both gotten food poisoning symptoms from the food. The amount we were charged for an 8 piece bucket of chicken which includes 2 sides and we got 1 drink was nearly $40! It's highway robbery after you consider a few factors, 1 the sign in the window advertising the 8 piece chicken without sides is only $10 on Tuesdays, 2 the two sides and one drink would then amount to nearly $30 retail for fries, mashed potatoes, and soda which are all very cheap foods to procure 3 the chicken pieces were so small compared to what they used to be that there was only about 2-3 small bites of chicken on the drumstick and not much more on the thighs 4 the restaurant tables and boothes were the filthiest I've ever seen in a fast food place 5 they've gotten so cheap they actually make you ask for a key to use the restroom. I used to love kfc chicken and those incredible wedge fries, but at this point in time I can't imagine ever wanting to eat there ever again! And it's definitely not worth all...