New Ravens Pizza — Restaurant in Maryland

Great food but HORRIBLE CUSTOMER SERVICE. Every time I order and I've ordered from my house, my moms, and friends and everyone I knows all have the same issue. They NEVER get the order right and they rip you off. If you dont say your missing something they won't return it and they will still keep your money. Last night hit the fan normally I order they mess up or leave 1thing and have to bring it back but last night they messed up my entire order. I had 2- 12inch sub special with 2cans and 2fries and 1 order of 10 buffalo wings for 23.99$. The person who took my order understood it was a special and repeated EVERYTHING back to me. When delivery guy shows up he has 1sub and then tries to rush and tell me everything is in the bag, however I knew it wasn't right because the bag felt light. I asked him where is the other sub, fries ,sodas and wings we order. He tells me it's not on the receipt and I need to call. I call they tell me sorry its coming and the delivery guy comes back 20mins later with my other sub & wings yet still no fries or sodas that came with the special. I call again they are rude with an attitude and tell me ok he's coming back and then he has the fries and sodas but the sodas are not the kind I asked for. They didn't offer a refund, an extra soda, a coupon Nothing but pure rudeness. We only order from them because they are the only place open after 10pm when I get off. I have never ordered from a place that gets your order wrong every time. Even the pizza I ordered one time had the wrong toppings and I had to have them bring the correct pizza because I was allergic to the toppings on the messed up order. I would recommend you don't order if you can help it. They don't care about there...

UPDATE MAY 2023: I ordered a week or so ago and had the best Tuna sandwich, today I ordered again and ordered 4 instead of 1 so I could have the delicious sandwich for the work week. They delivered 4 processed Turkey sandwiches. ONCE again, they have let me know they do not welcome my business. I will not be making another order anytime soon.

I stopped patronizing them a while ago and thought I would give them another chance. I ordered Friday no problem then I "JUST" did a re-order of the same order from Friday TODAY Sunday 9/20. My order was delivered over an hour after I ordered and one item was not there and the other was not what I ordered nowhere near what I ordered. I called and the woman who works there was nasty as sin and then she hung up on me like it was my fault they got the order wrong. the same thing happened when I stopped ordering before and the woman there with the accent was the cause then too. So this will be my last time and I will not be giving them another chance. The food is great but that women and her attitude will ruin a good thing and she did. OK so 1.5 hours after my initial order I have my other two items. Yea I will miss the food but my money matters so I can spend it where people at least pretend...

If I could give less than 1 star I would. All I got was a cheesesteak on 9/21/25. I asked them for no tomatoes and hots on the side. They put tomatoes on the side and still put hots on it. I said something to them before leaving the store and they assured me it had no hots on it and they were incorrect. I called and requested a refund since I wasn’t coming back in the area. They stated they would I should see something in a couple days. Today is Friday I pulled up on them and they said they never issued it since their boss wasn’t there. I asked when he would be there to at least approve the refund Alan at the front said he never comes in!! Idk what they got going on but god forbid your foods incorrect they WILL NOT give you a refund. I normally wouldn’t act this way over something so small but I asked them multiple times if they made it correct, the cheesesteak wasn’t even that great, and I was patient for the refund and come to find out you ain’t even do anything is what makes me so mad. Also Alan walked away as I was talking to him which was...