Parkway Deli & Restaurant — Restaurant in Maryland

Okay! I know you’re going to say another New York transplant critiquing our Jewish deli food, but here I am and I’m going to tell you what I think. We are in search of some good deli in the DMV area. We’ve tried a few and haven’t come across any we like so far; however, Maryland has the best. We read a lot about the Parkway Deli and decided to give it a go. We live in Loudoun County so it’s a good 50 minute drive for us. The restaurant was packed. We waited on line for about 5 minutes (not bad). The restaurant was loud and that’s what you expect at a good Jewish deli. I saw the pickle bar and immediately got up and went over. My eyes lit up; sour, half sour and plain pickles. Pickled tomatoes, sauerkraut and other salads. I grabbed a bowl and dug in. My wife and I shared several of the selections and they were really good. We couldn’t wait to split a pastrami and corned beef sandwich. The waitress came over right away. We ordered and the sandwiches came out within 5 minutes...great service. They were both a nice sized sandwich. The meat however was too thin, almost paper thin. The rye was decent, moist and chewy. Some of the other places I’ve been to the rye was dry and crumbled. The pastrami was a little greasy, not fatty, but like an oily texture. The flavor was decent; maybe a little salty. The corned beef was really fatty, not a great flavor. Of the two, I would go for the pastrami. We also ordered a potato knish. I liked it my wife didn’t. All in all I would come back if this restaurant was in Northern Virginia, but it’s not good enough to drive 50 minutes For...

Our waiter was very good and helpful. I was surprised that the brisket was cold and frankly not very good. It was served with standard gravy on the side but I never got to it because the brisket was inexplicably covered in a tomato soup sauce of some kind. They happily took it back and replaced it with the Fish & Chips. The breaded cod was unexpectedly very good. Another of our party had an inedible crab stuffed flounder. That was replaced as well with a steak & cheese sandwich although another of our party also had the steak & cheese and both of them were disappointed with that. We usually never return meals nor are we tough critics. For instance, the mac & cheese and the onion rings were very good as was the Matzoball soup. In my party of 6, three of us either returned our food or decided not to eat(another cold and poorly made brisket was returned and taken off the check). Deserts were tasty and I recommend the Tres Leches. Adult twins were clearly announced to be celebrating a birthday and though it was acknowledged by the waiter there was nothing offered by the restaurant. I understand that some places may not offer a free slice of (birthday) cake to everyone that comes in on their birthday but something could've been offered especially after 3 of 6 meals were rejected. No acknowledgement from management about the terrible food. I've had better experiences with Parkway in the past and will certainly consider them in the future. Let's just chalk this up to the fog of a covid war that we are all suffering from...

Previous orders from Parkway Deli were completed without error and the food was wonderful. However, great food does not and will not make up for poor customer service and rudeness! I placed an order from Parkway through a delivery app. When the order arrived to my home, it was clear it was incorrect. The driver stated that he was “given the incorrect order from the restaurant “ which prompted me to call for clarity. The gentleman ( and I use the term loosely), who answered the phone was very condescending and abrupt with me stating that the “deli” no longer used “that particular “ delivery service, and he would provide me with the phone number for the driver. As I tried to explain that there was no need for him to provide a phone number for the driver considering the driver had just left my home and it was (again) evident that the order was incorrect, the person on the phone kept interrupting and over talking me in an effort to hurry me off the phone… I endured the conversation long enough to confirm every item from my order then asked what should be the next step taken to receive the items. Again, I was met with rudeness, elevated tones, and abruptness! I immediately put my husband on the phone and the guys tone changed drastically!

I will take my business elsewhere! So dissatisfied and utterly...