Stacey's Cakes And Creations — Restaurant in Maryland

I was initially thrilled to do business with Stacey Cakes, as she came highly recommended. My first conversation with her went well, and I explained to her that I needed the order for my daughter's sweet 16. I had thoroughly researched her website and social media beforehand.

We had arranged to pick up the order on the morning of the event. When my cousin and I arrived on time, we found Stacey still in the process of preparing the order. As we waited, I noticed ants crawling around the box of cupcakes. At first, I thought I was mistaken, but upon closer inspection, I found another one. I immediately brought this to my cousin's attention and then alerted Stacey. Instead of addressing the issue professionally, she began yelling and using offensive language. Although she apologized and offered to remake the order.

I accepted but then as soon as I left her establishment I sent her a text to declined as I was too disgusted and frustrated to accept anything from her store. In my text I expressed my concern about the health and sanitation issue and requested a full refund. However, she only acknowledged my message late that evening, stating that she was already remaking the order and would discard the original. I responded professionally, reiterating my request for a refund to be issued to my card. She confirmed that the refund had been processed and that I would receive an email confirmation.

Subsequently, I waited for five days while the transaction was pending, only to find out yesterday that she had retracted the charge. I immediately sent her another text urging her to rectify the issue as soon as possible, but I have neither heard back from her nor seen any sign of the refund being reissued.

I find this level of unprofessionalism completely unacceptable, especially in the food business where there are potential health risks. Stacey should have taken accountability for the situation. Not only was I out of the money for the original order, but I also had to spend more money to purchase a cake at the last minute.

In light of my experience, I strongly advise against doing business with her. This whole situation has been utterly disgusting and...

I couldn't be happier with Stacey's Cakes. She baked us a delicious wedding cake for our small reception, and she did it with just one day's notice. I wouldn't recommend putting that much pressure on your reservation of course. Her price was more than reasonable; we were surprised by how little she charged for such professionalism and excellent results.

Every guest loved our cake, even those who profess to not like cake. We knew we would be cutting the cake at a restaurant that served large portions, and informing Stacey of this she was able to take that into account and bake a light, fluffy cake with an unoffensive but sweet flavor.

If you want excellent results and a great price and you live in the Glen Burnie area, choose Stacey. You'll be supporting a local small business and getting...

First, she was 40 minutes late with my order so my daughter missed the first part of her first birthday party and she was the one that set the pickup time. Second, she was less than accommodating when I discussed her tardiness with her - no I’m so sorry or what can I do to make this order right. She offered 20% off of our NEXT order, but why would I use such a business again if you didn’t make this order right? Third, my daughter’s smash cake was seriously lacking in skills and had multiple flaws. Finally, the three dozen cupcakes I also ordered were frosted with Crisco or some other lard type confection. Seriously nasty!!!! and for over $100 just for the cupcakes, not worth it at all!!!! I would never recommend this person/business - completely unprofessional, lacking skills, and...