Subway — Restaurant in Maryland

This place has some of the worst management and customer service I have ever encountered. The manager is extremely rude, and this is the second time I’ve experienced such terrible treatment. After ordering food, they throw a fit about accepting coupons, acting as if they don't care at all about the customer's concerns. When a group of people, whether family or friends, places an order together, they refuse to split the orders at the register, claiming it's too late, all to avoid applying a coupon.

Yesterday, the manager even let go three footlong subs to trash just to avoid honoring a coupon but he didn't give to family with kids that's unbelievable. He gave a ridiculous excuse, saying that since one sub had half veggie patties, it had to be treated as a separate order. This makes no sense. What the customer puts in their sub is their choice, whether it’s patties, lettuce, or tomato. Who is Subway to dictate this? All they should care about is that I ordered a footlong, period.

I will never return to this location and strongly recommend others to check at the counter before ordering to avoid disappointment and being cheated out of using coupons. The manager’s bad attitude and poor customer service are...

OVER CHARGED ON SANDWICH - TERRIBLE STAFF - NEVER COME BACK I dine in with my 2 kids, I ordered 2 footlong sandwich. I took 6 inches out of the one sandwich as my son wanted just bread no veggies no dressings, so I took off 6 inches without adding anything, so no wrap not extra stuff. I just given attention to the receipt before leaving the place they over charged me; Charged $6.59 for one foot long sandwich and charged $4.49+$4.49=$8.98 as two 6 inches sandwich's instead of one foot long. I am subway certified manager. I humbly requested the lady that, I am fine time but do not charge this way because its not good police to over charge people so next time take care of it. She was so rude and upset on this part.

I writing not for the $ but her behavior. I have read all the reviews for this place and there so many other people given 1 star only and all are upset with staff behavior and customer care.

If the management will continue with the same staff they will be in bad shape soon and if the lady itself is the owner then doomed...

I always eat on this store while working in clarksburg, but on my most recent visited everything was going good until the person who was making my sandwich decided to touch their register with his gloves on while waiting on my sandwich to toast, while the other young man that was making an online order, stop and pulled his phone out to check ob a notification while he was making two other sandwiches, with everything that is going on right now and with phones being one of the dirtiest objects i dont think this was safe or sanitary. DO NOT ORDER...