Waffle House — Restaurant in Maryland

The two women that helped us were exceptional but the man Donnie that works there at the counter. He was disgusting. He kept popping out his Dentures into his hand and licking them and sucking the food off of them and then putting them back in his mouth. And then put his hand into the chocolate chip container for the pancakes. We watched him do this multiple times and get drinks for people. While he was even getting the drinks he was licking his dentures that were resting in his hand. Our waitress was helping us, he came over and started screaming in her face because she was taking a carryout order in his section. But we originally got sat for dine in, we just changed our minds and she was accommodating us. That man Donnie even went over and told the manager and she witnessed him behaving this way and screaming at the other employee and the manager did nothing about it. One of the waitresses was waiting for an order of waffles for one of her tables and the manager told her I just put them here and yell that they were ready. If you don't take them right away somebody else will steal them and your table is going to have to wait. And she was okay with that behavior. It was really upsetting because now that lady can miss out on her tips because somebody stole her food order while she was helping us. The whole establishment was just so unprofessional despite the two women that helped us. They were so wonderful and caring. They had excellent customer service. The food was good. And you can't beat the price. But please get a new manager and fire that man donnie. Or train him appropriately. He really is hindering business. Despite even having good food, My husband wouldn't let us go back there this morning for breakfast because that man grossed him out so bad with the whole denture...

Despite all its imperfections, Waffle House is a culinary destination everyone has to visit once in their life. It's not just a restaurant, it's an experience. I would happily give it six stars if I could! The location on Conowingo Road epitomizes this truth. I walked in today to find the usual cast of characters and the unmistakable cult of personality that rings true at every location: six or seven employees yelling at each other, a strange old man warning the service staff not to burn or butter his bread, threatening to call the health department, and creating pet names for the staff like "picklehead," a line cook who was furiously complaining about a previous guest. It all felt so familiar - like home. There was a film of trash on the floor complete with forks, paper wrappers, dirt, and the dishwasher was broken so we were informed that we would be feasting on paper plates. The waitress sat me and told me she'd be back to take my order after a cigarette. So I patiently waited, listening to the ruckus around me, fighting off a pair of flies that kept trying to land on my table. Another server came by and took my napkin dispenser only to launch it back on my table ten minutes later as it nearly sent my drink toppling over. My food finally arrived on a Styrofoam plate after a rather longer-than-usual wait. But the sloppy, greasy goodness did not disappoint! A refill on my soda came back without new ice, just the melted chunks from my last glass. I scarfed down the heart attack on the plate, and with a happy tummy, I paid my bill and was off into the cold mid-winter's day, dreaming of hashbrowns and melted...

Went to this waffle house in Bel Air. Rude doesn't even begin to describe this very short experience. Went in with my daughter after seeing my brother in the hospital. Mind you, only one table in there so no one working there was busy. Sat down to two menus sitting on an obviously dirty table. I received a very important phone call as soon as we sat. Waitress walked over to clean the table, little late I might add since there were menus on it, had my daughter pick up her menu to wipe her area, and because I was on the phone, didn't lift up mine for her to clean my area. Guess that pissed her off because she proceeded to pick up mine and throw it. Then asked my daughter if we were ready to order. My daughter told her that she wasn't sure what I wanted since I was still on the phone but ordered a diet coke while she was waiting for me to finish. The waitress told her that she can't bring her a drink until we ordered. Really,since when. The waitress was completely rude so needless to say, we walked out. God knows she wasn't busy and could have easily brought the soda. Never said a word when we left. A place that empty can't afford to let customers just walk out. People like that who obviously hate their job, should not be dealing...