Wok to Go — Restaurant in Maryland

I've been ordering food from Wok to Go for all 16 (going on 17) years of its existence. It used to be a treat to go there, both for the standard fare and the sushi. Unfortunately, food quality and service have degraded substantially, to a point where I have decided I no longer want to do business with the restaurant. The writing should have been on the wall for me when just a few years ago, I witnessed, in person, an employee actually yelling curses at a customer and calling him "stupid" (!) because the customer was ordering from the hospital and the employee was impatiently demanding the room number. Kevin, who is or used to be the owner, is a very nice man, and so was the original sushi chef, but neither of them are ever there anymore. The woman who seems to run the place is incredibly rude. Every time she is there and I come in, she is shouting at the employees in Cantonese. She just seems totally miserable, and it truly ruins the whole experience. I've never complained to her, so she has no reason to be rude to me, but even coming in to pick up my food is unpleasant and feels like a chore. What's worse, the cooking is awful now. This evening I ordered the Happy Family Chef's Special. All of the vegetables were canned and not fresh, and boy, they tasted like it. The lobster tail tasted dry and off--with that characteristic ammonia taste that turning seafood gets--and there was little flavor to the sauce or the dish as a whole. My other two recent orders were both for Shrimp Egg Foo Young. I thought perhaps the first order was just a bad one-off, so I gave them another chance, but I regretted it. While the shrimp was fresh, the eggs were mostly burned and even black, and the gravy, which used to be the best I've ever tasted, lacked flavor or substance. There were also pieces of shell in the eggs! Truly, the only thing redeeming about Wok to Go anymore is their Wonton Soup, which is made fresh and quite good. But even that's not enough to justify getting a whole meal there. It feels like Kevin put this location on autopilot when he opened up the Greenbrier shop and has been completely hands-off since. I write this review with extreme disappointment. I never saw it coming. But if you're considering ordering from here, don't. Take your order...

UPDATE: I called the restaurant and asked to speak to the manager- apparently the lady who called me was the manager?! Yelled at me and talked over me the whole time when I was trying to explain how inappropriate that was. The WORST customer service ever. Trying to blame me because they don’t compensate their employees for gas! I live across the street! I will be telling EVERYOME I KNOW TO NOT ORDER FROM HERE ANYMORE.

It’s a shame because their food is good- but getting a call from your delivery driver demanding a tip is NOT ok. It should be on the business to adequately pay for your gas. I reserve my tips and pay them upon delivery in cash for multiple reasons- one reason is so the tip won’t be taxable and the other reason is to weed out people like this who don’t deserve a tip! TIPPING IS NOT MANDATORY, ESPECIALLY FOR POOR SERVICE! You have lost my business for such poor customer service. I will not be...

I love the food from here but the customer service is the absolute worst I’ve ever experienced. The women is BEYOND RUDE & UNPROFESSIONAL! A month ago my order never came & she told me it was my fault & she’d refund my money & maybe I should not order from her anymore. I nicely explained that wasn’t the issue but she hung up on me & my money was never refunded. Again, we tried again & after waiting almost 2 hours for delivery I called to nicely check the status of the food & she said it’s bc I live so far & maybe I shouldn’t order from her yet again find somewhere else then. I nicely explained how I live 6-7 minutes away & how rude that was to say. Tonight was my last straw when I placed an order online & she called me bc she didn’t feel my tip was enough for her driver & did I want her to cancel my order? I couldn’t believe what I was hearing?! This women is disgusting & single handling driving this place...