Wawa — Restaurant in Maryland

I would love to give 5 stars because this really is my favorite location. I frequent there for food at night though and lately the customer service from one of your employees has been horrible and uncalled for. She has messed up numerous orders on numerous occasions and most recently her attitude shocked me. I ordered my food and paid and was out the door at 1205a. Got home food was wrong and both orders had no bacon on them (which I paid for) so ran back up and told her they were made wrong. She argued with me and told me she makes orders as they appear on her screen and started digging through her tickets. I proceeded to show her mine plus my receipt. I also handed her our food, she threw open the lids and opened the quesadillas and proceeded to grab bacon out and put back on our now ice cold food (mind you we bit out of them so isn't that contamination handling food we handled and then touching product?) Anyway I told her to make new ones she got mad and called the manager and told him that I wanted new ones as if it was problem. He told her I was correct. She was upset with that answer and ignorantly grabbed our old food and threw it in the trash. No apology from her at all. I'm sorry but if she is working I will no longer be coming there and my wife and I are regulars. Just disappointed in the employee but you are still my favorite store. Be nice if you sent her to employee etiquette if you do not plan on repramanding her. Just from us in one month 2 subs 3 clubs and 2 quesadillas have been tossed in the trash due to...

I’m so sorry to say I didn’t get this wonderful man’s information, but I felt it was necessary to write a review based on an interaction I had with an employee this morning. On Saturday, I had my debit card information stolen and had to shut down my card to get a new one. I also didn’t realize that my credit card had expired a month ago. This information is relevant to this review because I came in to get a coffee after the gym today and didn’t realize that I couldn’t pay for my transaction at the self checkout. I ran out to the car to get my phone to make sure my credit card wasn’t turned off because of the fraud and still failed to realize it had expired. I was embarrassed that it looked like I didn’t have the funds to pay, but when I asked if I could take the transaction to the front register to pay in cash, the employee I mentioned before didn’t hesitate to take out his own debit card to pay for my coffee. I’ve never had this happen to me, but he was so caring and nonchalant that it helped me calm down a bit. I offered to give him cash, but he told me just to pay it forward. I’m so sorry I didn’t get his name, but I think he should be recognized. He is an asset to Wawa and I hope that he is treated this way. To this employee, if you see this, thank you so much for helping me and for being a kind person. I will absolutely be paying...

Update: The quality and consistency of the food has gone down considerably. I think there must have been a change in management or maybe the crew they had for the longest time went away to college. Now, we tend to run to Hickory or Dublin. The manager needs to take control, make sure the food prep crew is doing a good job, and assure consistent quality. There are still a few of the "been there forever" crew that do a good job, and some of the newbies do a good job, it's just a lack of consistency that really irks me. Was 5-stars,...