Pizza Hut — Restaurant in Mascoutah

Never received our delivery ordered at 7:08 pm computer stated estimate delivery time was 738pm at 807 P.m. I called. They said they were a little backed up. I was told that food delivery service was going to be dropping it off because they were backed up On the computer, it was out for delivery. OK understand we had our town parade. at 8:38 PM. I Called and I was told it was going to be delivered By 9:15 PM I called back and there was still nothing until the order was canceled and Erin who I talked to very nicely apologized so needless to say we did not get our order. Erin, he was very professional very nice and offered us a credit for...

Very disappointed in my carry out order ticket # 0085 at 8:18 pm Saturday. The pizza toppings were as ordered however the actual pizza was not cooked. The bread/crust was undone and doughy. Spoke with the manager and he said that he was not aware of the problem but I could have brought it back and they would have remade it! However since I was not aware that it was not cooked through until I was home in Belleville and not able to return. I tried eating with a fork but was to undone so just ate the topping. First hint that I should have questioned was ordered at 8:18 pm and my pickup was 8:32pm so cook time would have been...

I have had no issues until today. I placed my order through the app and was told it would be done by 6:55pm. At 6:52pm I received a message saying my order was ready to pick up. I arrived at the restaurant at around 6:54pm and waited for a while in my car until 7pm. I called twice to let them know I was here. The first time went to the main switchboard and the second they finally answered. I was told by the girl, we are working on your order it would be ready in 10-12minutes. We got busy. I don’t understand why you would mark something done when its not done. I understand it gets busy but don’t mark something done when its...