Wendy's — Restaurant in Mashpee

We are english tourists never been to wendy’s before so prior to going through the drive thru we parked up to decide what we wanted to reduce any delays. When we did drive around we ordered and double checked each item came as a meal. There was 4 meals in total, all very simple no changes or add ons. The man on headset was very impatient when he couldn’t hear or understand my accent, baring in mind I spoke loud and clear due to working in this fast food industry myself. When we got to the final window, 2 different men served us, one whose name was Alex as stated in receipt. Both members of staff were rude, especially since there was complications with the order as we didn’t receive 2 of the drinks and upon further inspection once we left the drive thru, noticed we was a portion of fries short too. When we asked for our other two drinks the server was extremely bad mannered saying we didn’t order it and threw his arms up before slamming the window shut. In the end he only replaced one drink and we moved out the drive thru without challenging his behaviour. Overall not a good experience and we are disappointed with the level of service we received. Despite this, we remained polite throughout the situation, so there was no need for...

Went through the drive through at around 7:15 this morning. I was waiting at the speaker to order and I hear a lady rudely screaming saying “Hello! Hello!” And as a looked towards the screaming I noticed it was coming from the drive through window. The lady (who I’m guessing was the manager) was leaning out of the window and again rudely motioning for me to drive forward to the window. When I got to the window the lady said to me “I don’t have my head set on what do you want?” I ordered. She scanned my app (which I had a free breakfast baconator coupon on) and instead of saying anything else she just slammed the window and walked away. Another employee came to give me my food and he was very short with me as well. This wendys overall has a very rude staff. I would much rather drive the extra 10 minutes to the Hyannis wendys then be treated like the way I was...

I love going to this Wendy's location, I got my order right every time, and I have to say that their staff is the best. There's no way not to mention, one specific employee, that while I was in line to place and pick up my order, I noticed how friendly, polite and extremely efficient she was. When I arrived to pick up my order at the window, I asked for her name and praised her for the beautiful job she was doing. It's difficult to find dedicated people like that, so whenever I see this, I like to praise and let the person know that they are making a difference in that business. Tisha, thank you so much for your excellent service and care for customers.I hope that Wendy's can recognize how important is to have more people like TISHA working for them and value...