Dairy Queen Grill & Chill — Restaurant in Mattoon

Update new review 2025: Had to take time to change this review because since the Indians took over, wow! Complete turn around! In every aspect! Charleston Ave, 19th St locations both 10/10! Fresh, fast, incredibly polite! Can't believe the improvements! I've waited a few months to be sure it was a permanent change, and consistently, the highest quality all around every time I visit! I even made online orders then gotten there a little late once or twice, they remade the food so it was fresh! Beyond courteous, because it was my fault at their inconvenience and they still did it without being asked! Previous review: Charleston Avenue location, don't bother. They're extremely rude especially the night crew and I've had to bring food back twice now for how sloppy and lacking it was. I was shocked about a month ago at the brownie sundae thing I had paid something like $6 for. I thought it was an absolute joke. The ice cream wasn't even a full pump onto the brownie, and the entirety of the sundae didn't even cover 1/4 of the plastic platter it was served on, which has been consistent with other DQs as far as packaging. I know that the owner of this franchise has remote access to the cameras so my question I guess is, what is he doing about the managers and employees and their behavior towards the community that pay his bills. If you want competent employees maybe idk. Pay them enough to pay their bills or at least watch them and hold them accountable. Also, I saw a review from a couple of months ago where the woman stated her burger was microwaved. It's all microwaved. All burgers are microwaved at these dairy queens....

Hit the drive-thru heading home and grabbed a few of the double cheeseburgers (2/$7) for me and my boys. The drive-thru here is tight in a 3/4ton crew cab, but if you're careful and nobody is behind you, you'll make it. Food was faster than is typical, and was done properly. The girl at the window was friendly and professional. The actual meat in the patties did give me a lasting taste as I burped a few times afterwards and was reminded of the flavor. Now this particular flavor is known to me as the result of using whole ground beef, as the only time I have a recollection of said taste was when using beef that was ground using heart and other "not typical" muscle groups. It's not necessarily bad or off-putting, but a noticeable deviation from the texture and flavor profile of a smash-burger or a steak burger. Just different. I'll be back, no...

Went to drive thru ordered a box of buster bars and a peanut butter parfait. As I pulled up I noticed 3 teenagers laughing and joking around like little children. It was dark so I didn't notice the parfait when I sat it in my cup holder. Got home and it was so Nasty there was hardly any ice cream in it and what there was was completely melted. We had to throw it away. When I called to complain I told the lady they didn't make it fresh the got it from a cooler of some kind. Spoke to a manager/owner next day she was very rude to me on the phone. She would believe a teenager not doing his job than a customer. I hope no one ever eats there again. The service is awful and they are always messing...