Starbucks — Restaurant in Maui

For most part service is fine and timing is good, but there have been 2 incidents that has happened to me over a course of 6 months that cannot be ignored. I am an employee of Starbucks as well so this is why I gave them leniency before I decided to write a review. Employee Mika, gave me the most disgusting attitude when I drove up to the window to order because no one acknowledged me at the order screen. I waited there for 10 minutes and had no one say anything at all. When I got to the window she didn’t greet me she just said “What did you order?” I politely told her “I didnt get a chance to order yet” and she replied with “Ok, why not?” At that point I didn’t even bother to explain “why not” because if your customer hasn’t ordered you don’t ask them that, you just take their order. Tonight at 6:38 pm, Employee Kristal also gave me attitude. I ordered a Venti Strawberry açaí and a Grande Matcha Green Tea frappe. Normally, I get my total at the ordering screen but she told me she would give it to me at the window so I pulled forward. When I got to the window she did repeat the order and she did say Grande Strawberry açaí and I did say it was correct, but I was not paying attention fully. So when she gave me a Grande I told her that I ordered a venti. So yes, it’s partially my fault but what happens next is unacceptable. She says “That’s why I confirmed it with you!” And gives me a dirty look and starts to make a new one. Then when she hands me the drink she said “by the way you only paid for a Grande.” So I told her I can pay for a Venti and she says “no, you’re good for tonight” and walks away. This is not how we were trained to treat our customers. Please give her some service excellence training. I hope she knows that I am a store lead and I do have occasional conversations with our...

Everyone here is very nice and friendly. I've never had an issue with service or them ever messing up an order and everything is usually pretty quick. No ridiculous waits at the drive thru. But, they're always "out of" specialty or seasonal drink stuff. They didn't have pumpkin spice all fall, couldn't make a lot of the Holiday drinks around Christmas, and never have the new or temporary drinks. I think they just don't want to order the stuff or bother with it. It's unfortunate because this is the closest one to my house. I sometimes wait until I'm near work in lahaina and go to that one, or just go to the Coffee Bean...

Terrible. Of all the Starbucks I’ve been to this is by far the worst for service and cleanliness. Full stop. It’s like a bunch of teenagers playing together, not paying attention to customers. I stood waiting for acknowledgment but they were busy chatting and giving the middle finger to each other, in front of me even, instead of servicing customers. Certainly not coming back to this location. Not to mention it’s dirty and there’s about seven staff members and no one in line. I strongly advise the regional manager to have a closer look. ...