Service is severely lacking as if no one who works here has ever worked in a hospitality position in their lives, let alone in what on the surface is a high end property. We had to ask for app plates to be cleared, empty glassware to be cleared, salt because food is under seasoned, a spoon for the gazpacho and a knife for the steak.
Wait time for drinks is too long, even though they are nice cocktails… they should be doing what they can to batch recipes & speed up service especially because their cocktail list is not large.
Polpetti (Meatballs) came out cold, steak frites over done… my father in law had to ask several people for an iced tea refill. The server was very nice but lacked knowledge of basic service skills… I hope for her that the managers should spend more time training because she at least had a good attitude and apologized several times for their mistakes. No one knows seat numbers so prepare for them to just shout “meatballs?!” and “ahi burger?!” when they arrive with some of your food, forgetting the steak in the back as if it was still cooking…. Even though it comes out cold, late.
Relais & Châteaux properties are supposed to be world class. The service here is far from it, unfortunately nullifying the experience of stunning panoramic views as well as the beautiful landscaping & interior decor. And I forgot to mention that Valet, the first staff you see as you enter has a hard time making eye contact or greeting you. No hello on the way in, no thank you on the way out. Definitely won’t be recommending this location to visitors until their service does a full...
Read moreIF YOU ARE A HONEYMOONER, NEWLYWED, OR ANNIVERSARY…MAKE THIS YOUR FIRST DESTINATION IN MAUI!!! We have had mama’s fish house, duke’s, etc….they are fantastic yes…but this place BLEW FANTASTIC out of the pacific waters and all those restaurants (with their long reservation times) as well with it. This places has THE BEST CAESAR SALAD with fresh dressing and seafood. It has THE BEST CATCH OF THE DAY. It has the ultimate mouth watering juicy cheeseburger (which smokes the burgers from Chicago) and the lobster tail and oysters were the freshest I’ve ever had. The waitress Niah was extremely kind and professional, she knew the menu well and exactly what drinks to pair it with. She was a total sweetheart and made our evening. The bartender Ben is amazing and makes exotic and simple craft drinks which are clean and amazing fruit juices (no headaches). I loved them! The cook/manager Corwyn were professional and the kindest out of ANY restaurant on Maui. We came 2x it was so good. This place is fantastic and the most genuine romantic atmosphere on Maui. Also, it has the ultimate sunset dinner.
Thank you Birdcage for making our Maui experience unforgettable, we love you. This made our...
Read moreBird Cage Bar has effortlessly secured its place as our absolute favorite spot since our very first visit. The culinary journey here is nothing short of extraordinary – each dish is a symphony of flavors that has consistently left us in awe. From the first bite to the last, the chefs showcase an unparalleled mastery that transforms dining into an art form. The diverse menu never fails to surprise and delight, making each visit a gastronomic adventure.
Beyond the culinary brilliance, the ambiance at Bird Cage Bar is truly captivating. The decor strikes a perfect balance between sophistication and warmth, creating an atmosphere that feels like a haven for relaxation and indulgence. It's not just a restaurant; it's an escape into a world where every detail contributes to an unforgettable experience. The attentive and friendly staff elevate the visit even further, providing a level of service that goes above and beyond. Bird Cage Bar isn't just a dining destination; it's an exquisite blend of delicious food, stunning ambiance, and top-notch service that keeps us coming...
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