Ho olei at Grand Wailea — Hotel in Maui

I can say with confidence that this is the best resort I’ve ever stayed at in all of our travels.

The combination of the stunning beauty and the exceptional service of the staff really makes this entire property stand out from the rest.

If you’re looking for the best Hawaii vacation to enjoy stress-free with your family this is where you should go. I have outlined my highlights by category below.

The Condos The condos by them self are beautiful and well decorated. We did the three bedroom option which had ocean views. Downside is that you’re not right on the ocean and you need to either walk or take transportation to get there. But the advantage of having your own space and your own kitchen with an amazing outdoor grill area is awesome.

The location of the condos ends up not being an issue because if you book through the villas themselves you have access to the staff that have private vans. With a simple text message they will come and pick you up, help you load your luggage, and get you down to the resort on the beach.

We needed some baby proofing for the stairs and I called to ask if they knew somewhere they would rent us the stuff and instead within a matter of minutes they came up and installed everything we needed.

The Staff The staff here are truly exceptional. Everyone we dealt with was extremely helpful, kind, caring and just pleasant to be around. To top all of that off they were also super helpful. if we needed things carried they would do it for us. If we needed to get towels they would help us get them.

We had one issue where we ran out of paper towels and not only did they apologize they sent someone in minutes with multiple rolls to fix the issue.

The Resort If you’re looking for privacy the resort has its own pool separate from the main hotel pool. If you’re looking for more action and more amenities and you can use the services at the grand Wailea. There they have a lazy river rope swing, waterslides, a water elevator, and pretty much everything you need. There’s also beach access.

Overall: Overall everything is exceptional and we think it’s worth the premium price to come back here every year. After our first trip they have turned us into lifelong customers pier

I definitely did not take enough pictures...

BEWARE THEFT BY HOUSEKEEPERS. Our villa was beautiful (75-3). The master bed mattress was very old and uncomfortable. Service at the pool and restaurants was great. On our last full day, my niece took off her necklace and put on her dresser for the first time of the trip to go tan at the pool. We came home early afternoon after the housekeepers were there and her necklace was gone. I immediately called the desk, who up until then had been very responsive. We had seen the housekeepers still on property and were hoping if the necklace got swept up in a towel, they could find it before washing. The desk said they'd call back, never did. They never contacted housekeeping. After several more calls, they finally sent "security": a guy with a form to file and insurance claim who said he had no way of contacting housekeeping. No one from the hotel has every reached out or responded. To top it off, the insurance eventually denied her claim for the necklace (from Tiffany's and a recent graduation gift). The housekeepers have ZERO reason to stop stealing as the hotel does not care. Sadly, we had a great trip but will NEVER return to...

This was our 3rd visit to Ho’olei at the Grand Wailea, we love it. We always make sure to book through Grand Wailea to ensure resort privileges. Our children are 11, 13 and 15 and they had a ball on the water slides. There are also many areas for smaller children. The apartment was enormous, luxurious and the best equipped rental we have ever stayed in. We were able to get provisions easily at the Wailea shops. The view is sensational with whales breaching 🐋 and the changing light on the volcano - so beautiful and peaceful. Bring binoculars! The resorts are spotlessly clean - the property is spacious so even though at times there are a lot of people staying, it never felt crowded. I ordered lunch to our pool chairs most days - great kids menu and fresh salads for me. Wifi was also excellent. I used the well equipped Ho’olei gym and was tempted by the outdoor cycle classes at the Grand Wailea. The resort is an easy drive to attractions and 30 minutes from the airport. There are lots of restaurants with eat in & take out options. We felt very Covid safe and were so grateful for the break. We...