Sonic Drive-In — Restaurant in Mayflower

I have never had a more rude fast food experience in my life. I work in the food industry, and I know how things can get fast paced and hectic. Tonight, as try to I ask about a deal I thought was going on, I get completely cut off: "Are corn dogs supposed to be $0.50 today? I read-" "No, they're not. Your total is $X." Screen resets. Okay, maybe five cars at 9pm is busy for Sonic, maybe they have to rush orders through. No biggie. I get my food, and for the second time I'm given five instead of six boneless wings. Eh, mistakes happen, but this is the second time it has happened so I kind of want to get my correct order this time . I call them up, "Hi, I just ordered a 6 piece boneless but only received 5-", the screen goes blank. Okay, now this is getting frustrating.

However, it's a quick fix because they were nice enough to come out and give us two extra wings, which we really appreciated! :) The runner, who turned out to be the manager, apologized and said "sometimes they're really small". I tried telling her no, we really only got five, but I couldn't because halfway through my sentence she WALKED AWAY.

Nothing is more frustrating than trying to communicate and not being heard. I ended up speaking to her (the manager) one on one. I thanked her for giving me her time, and told her she could run the food she had in her hand before speaking to me. To her credit she said it was alright and gave me her attention right away. I told her I didn't understand why I was repeatedly cut off. She apologized, stating they were just very busy, offered to talk to her team, and hastily told me to have a good night before running the food.

Sonic and staff, I know what it's like to be busy in the food industry. But that doesn't excuse you from cutting off customers and walking away from them while they are speaking. I hope this reviews brings customer service to your attention, and you are able to improve...

When I first moved to Mayflower, AR nearly 2 years ago I had the pleasure of enjoying a few meals from here but now it seems the prices at ALL Sonics have gone up and the quality of the food has hit rock bottom especially the Sonic in Mayflower, AR. I will say tho that their employees have always been friendly. I am disabled and was "down" a few days ago so my friend drove over and got us both a burger and fries....as usual, the order wasn't correct and the burgers were so overcooked and dry that they tasted like char! I used to love the Ultimate Chicken Sandwich meal but it's not only become too expensive especially considering I could spend about the same amount for the all you can eat lunch buffet at Golden Coral but the last two times I did order it I had to ask for more mayo because the chicken was so dry that I nearly choked on it! Nope...no more Sonic for me, at least not from...

Food service is usually pretty fast but if you ask for extra cheese or chili on your burger or tater tots or fries you might as well just forget it you tell add more they give you less and for the amount of money you are paying they should do you right the food is usually pretty fresh the bread is not hard but if you get the chicken tenders before you leave make sure that I overcooked I received them and they're so overcooked that I had already left gotten home didn't feel like getting back out very disappointed could not eat them could even bite into them there so dried out in overcooked but other than that I can say they change out the grease quite often because compared to some places I have been the grace being too old makes the fries or the chicken or anything you cook in that grease taste really bad because it has been there too long...