Burger King — Restaurant in McAllen

Came in the other day after lunch guy manager in front on phone he didn't greet nor make eye contact at least to know I'm there. Sees me walks away goes into that little office and ignores me untill the cashier came bad start already. As I ate my food which wasn't fresh chicken fries were hard where they been there longer than the recommended hold time.listen I've been in the restaurant industry for over 10 years and I know how it goes in these fast food places I wonder what the kitchens like the cook husky kid with the curly hair mopping not changing gloves and preparing food disgusting shirt all dirty talking smack cause he had to do his job it's noones fault you're at bk miserably punched in complaining slamming things in the kitchen chafo emoloyees dine tables dirty chairs out trays at each trashcan. Ketchup and soda at drink bar sticky. Didn't say nothing to him cause he wouldn't tell his gm and I believe she wouldn't either that's how it works at places like this I'm sure that's why some people.are still there. I see a lack of customer service and a definite lack of initiative and team work everone just in their own world lost and we have to ask where my order to get a uuuhh cual es su orden by the di di di of the guy in the black.ps this was in the restroom rusty shaver...

Be advised that at approx 730am on the October 23, 2018 . I was given the an incorrect order after being charged for service requested. Which included 1 combo crots B/E/C , 1 small apple juice, 2 vanilla Ice Coffee .I noticed order was incorrect after I was already charged. I Ms.Presas spoke about the error to Mr.Alex who was the employee working the drive thru window. He did not care hear or admitted to issuing me the wrong order He Stated " well I did not hear say two ice coffees". When ask that I would like to speak to his manager or someone above him , he claimed he was the manager and he did not plan to correct the order . I therefore once again asked for him to give me what I ordered and apply to customer satisfaction and he refused. As Manger or assistant , A customer satisfaction always come first whenever there is an error or mistake on their part . Guess the Mr. Alexs needs...

As far a Burger Kings go this is the location that has given me the fewest problems. Might not sound like a glowing review but stick with me. So far they are the only location that has full use of the app. Other locations near me don't have online ordering functions. Other locations don't accept the 6 digit Crowns reward number. Also, this is the only location I visit that frequently has fresh hot fries. The staff also seems to be the most competent out of the locations near me. If your craving BK and are near this site you should not have much if any issues with...