Raso's Bar and Grille — Restaurant in Medford

I went here on Thursday night with high hopes that my husband and I might have found our new regular spot in Medford. We arrived a little late for dinner service, around 8:45, but they told us the kitchen was open until 10pm and that we could sit for dinner. We sat down ordered a drink, an appetizer, and entrees. As we waited the waitstaff began picking up and removing the tables from around the restaurant, including our section. Once our appetizer was served they began vacuuming the area we were sitting in. Our waiter stood at the host stand next to us, on his phone, oblivious to the disturbance. However, as we were eating our entrees, the person who I think was the manager, asked his waitstaff to flip over the table behind me and begin scraping gum off the underside. Needless to say the sound of gum being scraped in my ear as I was eating was enough to ruin my appetite and we decided to leave. When we pointed these shortcomings and suggestions for a better customer experience our waiter provided an insincere apology, explained that they were preparing for the rugs to be cleaned, and brought us our bill. While I understand the need for regular maintenance and cleaning, I refuse to believe that should be at the expense of the paying customer. In the future I would recommend closing the dining area early for cleaning and leaving the separate bar section open so that customers are minimally impacted.

I'm disappointed to say even though the food was good, the experience left A LOT to be wanted. Our search for our regular spot in Medford...

Hi This will be my first time writing a review for any restaurant that I have ever been to. After going to a friends wake on Monday night 10/28th at about 8:30pm, 6 of us decided to go have a quick bite at Raso’s where we have all eaten at in the past. This particular night we had the worst service I have ever received in my life. Both of the waiters and Bartender/Manager were very rude to all of us. We only ordered soups and few appetizers and all of the food had come out ice cold and we had asked for it to be heated up but instead they argued with us and told us that everything was checked with a thermometer and that we were blind and couldn’t see the steam coming off the food. They never once tried to be accommodating in any way or say sorry for being so rude. Three of us at the table have been waitresses In the past and could not believe how we were being treated. We feel the owner should know how his staff is treating people and and that we Will never recommend this place to anyone or go there again because of it. I could say so much more but this is the short of it because after receiving the bill they continued to laugh and ridicule us which...

My dad and I have been coming here for dinner together for years. He’s a creature of habit, and I have no problem coming back here time and time again. The food and service are always great.

We get pretty much the same thing every time. Mussles with white wine (the BEST around), two orders of calamari (he wants his own order to himself), I get the eggplant rollatini (I crave these in my sleep) and he get steak tips (always cooked perfect).

The last time we went, I was told (with a heavy heart) they had done away with the rollatini. When the calamari came, it was without the delicious lemony garlic aoli used to be served with. My dad and I were really thrown for a loop. Two of our most favorite things.. gone? Forever?

I will continue coming here, I will change with the tides and find other menu items to love because it’s not just the food, the classic New England Italian feel and the people are just as good.. but I beg you guys.. PLEASE consider bringing back these menu items. They were the best I’ve ever had!

With...