I went to Famous Pizza regularly not because of their excellent customer service but because they made awesome pizza. Since the new ownership I went once (October 24th) and I will not be returning ever again. They told me the wait time would be 20 minutes so I got there after 20 minutes, they then told me it would be a little longer (which was fine). As I waited numerous people called placing orders and they kept telling them 20 minutes while joking around among themselves that they were backed up. I waited another 20 minutes (a total 40 minutes at this point) before going up to the counter and asking about my large cheese pizza and small chicken parm calzone. They hadn't even put my calzone in the oven yet, so they quickly put it in and handed me the food. I paid and left. Once I got home I had a piece of the calzone, it didn’t taste very good so I didn’t finish it, it seemed undercooked. My friend took a slice of pizza out of the box and the entire slice drooped as if the dough was not fully cooked. Later on that night I proceeded to get sick into the next day from what I can only imagine is food poisoning considering I hadn’t ate anything else that day. I wish the old owners were still in charge, they might not have been the friendliest guys but they made the pizza amazingly and efficiently without poisoning me. I will not be going back to Famous Pizza of Medway in this lifetime.