Yama Fuji Restaurant — Restaurant in Medway

I'm extremely disappointed in our experience here. It started off with our waitress being quite rude to us. We walked in and the only other table already had their food. When we sat we told our waitress 2 people in our party were ordering sushi rather than the habachi and she was not impressed with this and told us we might have to wait a while to get our food until another party arrived to sit with us. That was no problem. We told the waitress we were on separate checks and when we reminded her before we ordered the food she snapped Yes I know. After 2 much larger parties walked in they decided to start our meal without another group- this was their choice we were in no rush. The chef seemed annoyed also though it wasn't our fault another group that could fit at our table didn't walk in . He was extremely rushed then when he went around asking if we wanted saki got to the last person in our group (who is sober) she kept declining and he kept insisting. When she said she didn't drink he replied with "no saki no fun" then asked if she would do it with water. When she agreed he sprayed her clothes and all over her face clearly not aiming for her mouth at all. Those who ordered habachi never received their soup or salad and one person who ordered sushi never got the soup he ordered either. They then only brought one of the other persons food and not the other. When we asked for the other girls food they only brought 1 of the things she ordered and brought it prepackaged to go. When she said that she wanted to eat it there the waitress again was very annoyed and rude. At this point I asked to speak to the manager and our waitress ran up to the table and started profusely apologizing. Saying we didn't need to talk to him she'd fix it. When I said I'd prefer to talk to him she said "no no I'll fix it" still not bringing one member of our parties food. The manager offered us a discount The last member of our party's food got there after everyone else's food was boxed up and ready to go. When she went to bring us the check it was all one check after she had already snapped at us saying that she knew that it was supposed to be separate. When I went over the bill there were a lot of charges on it for things we never received and she kept refusing to let us talk to the manager so she could try and "fix it" when the manager came over I had to go over item by item of the things that we did or did not receive and at the very end still had to request that we not pay for the meal that didn't come out until everyone else was done eating pre-packaged to go that she did not get to eat with the group. Not a single person at the tables order went correctly and normally I'd be understanding as I've worked in food serve myself but with the waitresses rude behavior it made it pretty hard to give it a pass especially when she was on her phone in the corner of the restaurant the first half of our meal. We will not...

We ate here once a few years ago and the food was delicious so we were excited to eat here again. They are supposed to open at 11:30 and the doors were unlocked so my family and another party walked in shortly after opening time. They told us they were still setting up and not ready to seat us and it would be 5-10 minutes. We waited almost 20. The other party left and we were walking out when the server flagged us down to be seated. We would have left, but we were really in the mood for hibachi. Our server was eating messily behind the bar with her fingers, didn’t wash her hands before she came out to take our order. Almost 30 minutes after they took our order, someone finally came over to tell us they were having a health inspection and couldn’t start cooking and didn’t know when they could start. We cancelled our order and left. They clearly were not prepared to serve customers when they opened. They also didn’t tell us about a delay until we were already there for a hour. The servers were sitting around on their phones. If there was management in the building, it definitely didn’t seem like it. We didn’t even get to eat after waiting for that long and the service was just very unprofessional. They gave us a gift certificate that expires in 10 days and we don’t even live here, we are here visiting and leaving today so we can’t use it. It was a terrible experience and we will not return for any of our future visits here. Extremely...

We were looking for all you can eat Sushi places and came across this one on the web. I called ahead and the person on phone confirmed the reservation for our requirement. On reaching, the person who was seating us, told us that they don't do all you can eat. When I told them we had already asked ahead, and have traveled quite some distance for it, another person at the front desk, probably the manager, seemed like he took the reservation, told us that we could do all we can eat and pay the agreed price.

Food was excellent, sushi was fresh and well made. We went overboard with sushi, soup and dumplings; barely had any appetite left for the entrees. We tried a couple and they were excellent too. We thoroughly enjoyed each and every preparation and the prompt service.

I would strongly recommend this place for their food, atmosphere was a bit dull though, maybe because it was a weekday.

I am looking forward to visit again, and yes, definitely for an all you can eat if...