Medway Cafe — Restaurant in Medway

I have come here a few times and loved the service and food. Today, on the other hand makes me want to never return and we will not. First, we were greeted by two very nice young ladies who were happy to accommodate my 9 year old and her 2 friends with sitting at a table while my husband, our older daughter and I sat at another table. The female manager, however, seemed greatly put out by our request but did so. It was not super busy. I ordered a meal I had previously ordered with no onions. When it arrived at the table it had onions. I had to return it and was told it was always made with onions. This is strange to me because in the past it did not come with onions when I asked! So I ordered a sandwich instead which, by the way was given to me with onions. I took it to go because everyone in our group had been done eating for at least 10 minutes I was charged for the sandwich that I took home. When we asked about it, the dark haired female manager told us that she had already comped a meal. Keep in mind that was the meal I sent back because it had onions which I specifically asked not to have. That was the restaurant’s mistake, not mine. That comp shouldn’t come into play at all! I pushed her on this and she eventually relented and comped the sandwich. There is more that I could say, but what’s the point? In conclusion, the female manager was not friendly, not accommodating and not apologetic for the mishap! We will not be returning to Medway Cafe after having such terrible service and dealing with the attitude of the female manager! Let me say again, it was not busy and to feel like we were a problem is never how a customer should feel, especially when we made it clear how I wished to have my order. We were here to celebrate a birthday of a 9 year old. The service, attitude and food were less than I have come to expect from...

Updated - previously rate 4 stars on 2 lunches. Downgraded to 3 stars based on our 3rd visit and the following... We had the high top seat right accross from the window door to the kitchen. I watched the cook eat food while cooking, that's a huge no no! And the manager/owner(?) was in the kitchen durring because he came out shortly after... he kept coming out and walking by us and never once acknowledged any customers. He also wad at the door when wer were leaving and he nor the 4 girls at the front said thank you nor good bye. They also have kitchen staff with a beard, no hair net, gross!

Dinner Saturday night (heat wave, not too busy)... The waiter was "new" he said. I'm not going to fault him for newness, what he lacked he made up for in personality/had fun with us.

Got fajitas, would not recommend 1) no seasoning 2) same grilled chicken as I had on my salad, 3) the chicken didn't even seem to be cooked with the veggies 4) he asked for it "super well done" as you can see in the photos, barely cooked

Had the cob salad, was good, but not as good as at lunch time.

Lunch - 4 stars... 1st time, loved it! Cobb salad was great. Complimentary chicken tortilla soup was great. So great we went back the next day for the same thing. The waitress on day 1 wasn't too friendly, but the waiter on day 2 was AWESOME! We will definitely add it this restaurant to the rotation......

Medway Cafe is a great spot to grab some food and drinks. The pretzel with cheese dip and Buffalo chicken dip are both really tasty. The pretzel is warm and soft, and the cheese dip is the perfect accompaniment. The Buffalo chicken dip is really flavorful and has just the right amount of spice.

In addition to the dips, Medway Cafe also has some great wings. They're crispy and flavorful, and they come in a variety of sauces. My personal favorite is the honey mustard - it's really delicious.

If you're looking for a drink, the Piña colada is definitely the best choice! It's sweet and refreshing, and it's the perfect drink for a hot summer day. They also have a great selection of other cocktails and beers.

The atmosphere at Medway Cafe is really cool too. It's a great place to hang out with friends and have a good time. They have a lot of seating, so it's a great spot to meet up with a group. The staff are always friendly and welcoming, and they'll make sure you have a great experience.

Overall, I highly recommend checking out Medway Cafe. The food and drinks are really great, and the atmosphere is really fun and relaxed. It's definitely one of the best...