Indian River Coffee Co., Inc. — Restaurant in Melbourne

The coffee is very good. I started coming each morning for a large coffee and a muffin. Unfortunately, I learned today that they charge for butter, which I consider a condiment that should be offered with any baked good. Although the girl working the register was extremely polite, and did not charge me today, I doubt I’ll return just because this concept does not set well with me. I did a quick google search and the retail cost of a pad of their butter is .18 - Hardly an amount I would risk my business on. If this does not concern you, then it’s a great spot!

• Following up on your rude and unprofessional reply. Your staff specifically stated ‘We normally charge for butter.’ You should check your cameras, if you even have them. Regardless, I have lowered my fair review from 4 stars to a well deserved 1. I was polite to your staff and only tried to bring attention to the fact that most folks don’t like being charged for minor accompaniments. The correct response would be that it was simply an oversight and that you do not charge, I would have happily become a repeat customer. Clearly, I will never be back to this place. I believe this is a perfect example of business ignorance…. Also, I did not wait in line. You must have me confused with...

I grew up on this coffee. I’m a Melbourne native, and this place was a staple in my family. I left the area in 2011 and never had a chance to return until 2023.

I was in the area visiting in 2023, and told my wife that we HAD to stop in and get coffee. I walked in and was sadly informed that they weren’t open for business; just for a staff meeting that was about to occur. When I explained to them that I’ve been craving their coffee for over a decade and couldn’t leave Melbourne without my fix, they graciously accommodated. I spent more money than my wife was comfortable with, and walked out with more coffee beans than I care to admit.

Even after over a decade, the quality of their coffee, the welcoming atmosphere, and the amazing customer service still stood strong. Indian River Coffee will always hold a special place in my heart. And I’m counting down the days until my next visit so I can get more coffee.

Thank you guys so much for your willingness to work with me on a day you should’ve been closed. My heart was fuller than my coffee cup when I got back home and brewed that first pot. Y’all...

So we stopped by Indian River Coffee Co. This morning on the way to my daughter's doctor's appointment. She loves getting smoothies from there. I personally have been going since I was 14 years old. And I don't know what exactly has happen there but the atmosphere is not inviting anymore. The workers behind the counter are carrying on with how the argued with a customer over the price of her drink and saying how they told her well to bad. With who I believe was one of the owners. I am a firm believer in customer service if you are going to talk about a customer don't do it on the floor where people can hear you it's just down right disrespectful. I hate to say this but I highly doubt I will be returning back which is sad to say. Because this was a place me and my mother use to go before she passed and it use to remind me of her but now I'm sure she'd agree.

As a update

They have blocked me from their fb page now also...