Thai Chili Basil Restaurant — Restaurant in Melrose

I love this place so much! I ordered my usual for lunch today (crispy pad thai, tom yum soup, and chicken satay) and it was just as excellent as it always is. I missed being able to eat here because my house is just outside their delivery radius now so I try to order and treat myself when I'm at work. There was a tiny miscommunication with the driver and delivery instructions today. It wasn't a big deal, but I communicated the issue via the grubhub text feedback. I think I was a little hard on them today - giving them 3 stars instead of 5 on grubhub.

But WOW. I have never experienced such outstanding customer service. After I communicated the small issues via the grubhub automatic feedback questionnaire, I received the kindest phone call from the owner (or manager?) Jean. She first thanked me for ordering and apologized profusely for the miscommunication today. Considering it was a small inconvenience and I still happily enjoyed my delicious food, this level of customer service goes above and beyond. Unfortunately, grubhub does not allow you to edit or delete a review so I plan to order again next week just so I can leave a glowing review after this experience.

This is the kind of place with good food and even better people. It's clear that they take so much pride in what they do. You are really missing out if you haven't tried their food. It's my favorite Thai place around. I can't wait to...

We will never order from here again. Ordered Grubhub at 6:10. Order was supposed to arrive at 6:45 guaranteed. At 7:10 we called and they went to check on order but didn’t return to phone. We heard all this background restaurant noise. We had to use another phone to call them and say that they left us hanging on the other line. They check the order and said it’s on the way. Grubhub app map shows the order still hadn’t left. Then we contact Grubhub and they contact restaurant. Restaurant again lies to them saying it’s on the way but map shows it wasn’t. We called again and once again they said it’s on the way. Finally at 7:35 we canceled the order, 50 minutes after it was supposed to have already arrived. Never again. If you cannot deliver food to customers at the guaranteed arrival time, then do not accept orders you are too busy to handle. And lying several times to your customers saying food is on the way when it isn’t is a TERRIBLE way of building customer trust and loyalty. We do...

I love their pad Thai!! Ga grob is my favorite kind. It's a boneless piece of fried chicken sliced up and set on top of the pad Thai noodles. I get the peanut sauce to put over it. Their peanut sauce is also amazing!! Thick and creamy with a spicy kick. Pad Thai noodles delicious and sweet. Always packed up nice and neat. My food is always hot and they make it within 15 minutes. Place is always clean, plenty of parking and customs service is excellent. I would highly recommend that you try this place. You will not be...