Wood and Fire Neapolitan Pizzeria — Restaurant in Melrose

This isn't even worth one star. I hate giving a bad review, but I have to say that tonight we got take out from our local favorite and it totally disappointed. I walked in to pick up the order and all 3 cooks had no gloves on touching every food and it really upset me. I saw one of the girls working in the kitchen taking her bare hands filled with cheese making a salad then itched her nose. I almost started yelling at her. Her nails were so long who knows what was underneath and not wearing a hairnet either?? I'm sorry put gloves on when you are touching food especially nowadays. My husband normally does the pick-up there on Friday's and I just was very disappointed. I came home to eat my salad that I was on the fence about eating and the grilled chicken tasted liker rubber and there was a hair in my salad. I won't ever go back. We threw out most of the food after I told my husband that none of them were wearing gloves. I don't think the food is fresh there especially with how small the kitchen is. I think I might report to the board of health with not wearing gloves. I was in shock. They had their hands all over the...

I visited Wood and Fire Napolitan Pizzeria in Melrose on Pi Day (3.14), and they truly delivered! The warm ambiance and friendly staff made me feel very welcomed, and the staff were exceptionally attentive. I’ve tried their margherita pizza before, which is absolutely authentic and takes me back to Naples. Today, I tried their pepperoni pizza with honey on the recommendation of the wonderful hostess, and it was fantastic. The crust, made in a wood-fired oven, was just perfect. Honestly, for the quality and authenticity they deliver, they could charge more—but I hope they don’t, because it’s already such a great value. And even if they did, I’d happily pay for it! However, I strongly recommend dining in for their Neapolitan-style pizza. To enjoy it authentically, you need to eat it fresh out of the oven, just like in Naples. The experience of warm bread and perfectly melted cheese is what makes it special, so please disregard any negative takeout reviews. Trust me, you won’t regret making the trip for the...

I would give this place 5 stars for the food but 3 because (1) service; (2) tried to call to place an order and number is not in service; this is a restaurant that is open so no phone number now? Tried to use Grub Hub - forget that on hold forever. Last time I went, we waited about 45 minutes for food - did not charge for 1 glass of wine, but customer near us arrived after us and got his food. And, more than one occasion, when ordering takeout pannini's, said no salad because they put it right in with your sandwich then the bread is soggy. Told them more than once, no salad because of this reason and they still did it. Obviously, they need better organizational skills to run this place. Too bad because the food is great if you can get service or...