Church's Texas Chicken — Restaurant in Memphis

These workers act like they are ADHD with no supervision. As soon as I pulled up the young lady asked me what I wanted when I asked her what kind of specials they had she got amvery impatient and told me that they were on the board. When I asked about an item combo for my son she told me that I needed to hurry up. She had other customers she needed to wait on which was a lie, I was the only one on the lot. I drove up to the window instead of ordering and asked to speak to the manager. The way she talked to him one would presume they are in an intimate relationship and I didn't get any customer satisfaction dealing with him. It is a shame because I generally stopped by this one to buy chicken, however never ran into these workers. I don't plan on running into them again because I won't go to this one again. My son says Bojangles take like church's chicken so I will go there instead; and Bojangles has biscuits that are great enough for you to go just for the biscuits and there staff and managers at Bojangles are...

When I drove up to the speaker to place my order, the lady couldn't hear me. She then came outside thru the back door and took my order. I perceeded to the window to oay for my food. After the cashier took my payment, I waited for at 10 minuted before she gave me my drinks. After another 5 minutes went by, she came back to the window and told me to pull around to the door and someone will bring me my order. I pulled to the door and parked waiting for 30 minutes and no food. I took my recipe back inside and asked, "did you all forget I'm still at the door waiting door my food"? The manager said, maam, there is still an 8 minute wait for your chicken to come up. I replied, "it would have been nice if someone had told me there was a wait on the food. I could have gone someplace else. The manager asked you want your money back? I said yes. Now she's upset with me because I want a refund. No! I'm the one that should have...

If I could negative stars, I would. Placed an order through the app at 5:30pm for pickup at 6:15pm. I arrive at the store 6:21 which is after the scheduled pick-up. I'm told, "We don't have any white meat. We had to give it away to other customers who needed it. More will be ready in 12-15 minutes." So an order placed at 5:30pm is not ready and that's what you have to say to justify it! I need a refund! I have to go to work and cannot wait!" "We can't give refunds for orders placed online or through the app." No apology. No offer to substitute for something else. Very disappointed with service and will never go back. Called customer service to request refund and I'm told someone will call back to get more information and will help with a refund. If I don't receive a call for a refund, I will be disputing with credit...