Mr. Hero — Restaurant in Mentor-on-the-Lake

I literally have to call the store while sitting in the lobby to get someone to come out from the back and take my order. And then when someone does finally take my order, they seem annoyed that I’m there making them work. 0/10 customer service. I would suggest the Mr. Hero on Mentor Ave and 306 over this place if you’re really craving the food. Also, the Papa Johns on Mentor Ave has...

Friendly staff, had lunch with a friend therefore we did dine in the restaurant inside environment was clean. Easy parking directly in front of the restaurant.My only complaint is the tv was on to view but had giant black dots on the screen which cause us to not to be able to view the show that was...

This is the worst store. Food is never correct and no one answers phone even though they are open. Last night again incorrect order. Stopped today to be told no one here to take complaint. Need to email corporate office. i usually try to keep complaints to store but I will contact...