Spuddy's Tavern — Restaurant in Mentor-on-the-Lake

Went to lunch at Spuddys in Mentor on Sunday June 16th to celebrate Father’s Day with my family , our meal was good however we ordered a to do order for an elderly lady that I bring food to , they charged for it but claimed the order was never put in , we had to go as we had somewhere to be by 4 so my boyfriend and son went up to pay and asked to just cancel the to go order as we were told it hadn’t been placed . The waitress walked out of the kitchen and said here is your order , my boyfriend replied ( wow that was quick are you sure it is cooked ) and the waitress got very snooty and said ( we always cook our food!) then she gave him a rude look and then told him you F off ! We have complained to the manager whom claimed we were rude despite we didn’t do anything mean or disrespectful. It’s a shame as we love Spuddys but I feel like they are not taking things seriously, they even tried to make excuses as ( oh the table before you may have been rude and that’s why she was mad) . I am sorry but employees whom can not control their attitude or mouth should not work with the public . I’m disappointed that my son had to witness this and that no action has...

Arrived around 2 with a couple friends . Ordered food. Waitress was amazing. Had drinks and shots. New shift came on. We are still drinking and enjoying ourselves. Stepped outside for friends to smoke and was approached by a waitress asking us to give up our seating because we had been outside for a while and they had a line. I had said no because I do not smoke and we wanted to go back inside. She had a major attitude and was giving us dirty looks all night. Our total bill was over $100.00 . Is this how you really treat your customers? Why were we singled out? Terrible terrible terrible second...

Been here 3 times and every time we had problems. This 3rd time will be the last. The service is always horrible, they just don’t care really. We’ve been left waiting 20 minutes for service, waited up to 40 minutes for food to come out, even when it wasn’t busy. We were served molded spoiled food, and found hair in our Irish nachos. I looked up the past health violations and it was no surprise that they have a history of not storing food at proper temps or discarding outdated foods. Even though the food has been pretty good, we don’t trust...