Cold Stone Creamery — Restaurant in Merced

It would be wise for the owner of this place to take notice of these reviews. Took my granddaughters for ice cream to celebrate the end of school year and I basically had the same experience as people 10+months ago. ONE napkin dispenser at the far end of the counter right in front of the only table for large group which means they have to get up and move if you want...a stiff paper towel from a dispenser like you would see in a bathroom. My ice cream was melting all over my cup, so in my hands before I even paid for my group of 4's ice creams. Walking past everyone to the far end of the establishments to make a mother with a baby in her arms move was not ideal. Two orders were wrong. The employees were nice enough but one didn't speak loud enough so getting info about and placing orders was difficult. The un-level tables is annoyance I can get over but not on top of everything else. These are EASY fixes that are not costly. Real napkins with a couple more dispensers. Train your employees to speak up and be courteous. Level your tables. OH! and use fresh marshmallows. They were dry and hard and made very bite a little disappointing. Strawberries were good and the waffle cone cup thingy...

Walked in there and wasn’t greeted at all.Horrible service and worst experience.Had 3 people working and nobody knew what they were doing asked 2 simple questions and literally got an um and they were still wrong.Got my order for pick up and they were spilling in the bag.When I got home there were no napkins or utensils.What was I supposed to do use my hands?Overall 1/10 but they all looked like new hires but should still have a smile on their face not in a rude mood at least fake it. The only one to blame for this is the owner that won’t even admit to one thing.He doesn’t care about any of his customers or customers service and clearly doesn’t care about his employees at all to even train them on simple knowledge.Instead just throwing them on the night shift like prey to the wolves.They need a better manager and be taught better it’s not that hard and this isn’t the first time and definitely...

Normally cold stone is alright, but a few days ago I went and ordered a sea salt and sweet cream Love it size ice cream to go (cold stone had just closed so I left without trying it) I get home and took one bite and almost threw up because of this inedible salt brick that I paid like 5 bucks for. The next morning I called just to ask if they can remake my ice cream. I was told that I should have eaten the ice cream before I left and had them fix it at the time of purchase. I explained that they had been closed so I took it home, she proceeded to tell me that it’s my fault but she could give me a small scoop voucher, even though I paid for a larger sized one. I’m very dissatisfied with the service I was given and waisted my money on super salted, vomit inducing, garbage served in a cup to be passed off...