Smoothie King — Restaurant in Meridian

On 12/16 I went to Smoothie King as I often do after going to the gym. The wait time was horrid , as usual, but I'm patient and it's become standard at this location. Throughout the years I have only ever ordered one smoothie, Peanut Power Plus — Chocolate. Though the taste was as usual, after a few sips I immediately knew something was off. Within 5 minutes of leaving the drive thru I called the store to see if they served anything with pecans (I’m allergic). I was told they do not, only almonds and peanuts. Cool. I continued driving wherein I started to have an allergic reaction. Upon checking the menu I found that they serve several smoothies that contain butter pecan ice cream. Due to the taste not being off I’m assuming that a blender or utensils weren’t cleaned properly. Once I treated the allergic reaction I called the store back and a young lady told me that the recipe for what I ordered doesn’t contain pecans. I know this, I’ve ordered it for years. I’m not allergic to peanuts. I eat them often and I have successfully (up until this point) avoided pecans for over a decade. Because I wasn’t able to drink the $7 smoothie, I simply wanted my money back. The smoothie was placed in the freezer to return. Didn’t make a fuss about what could have been a serious health scare. These were kids and as a teacher I understand accidents/oversights happen. Thankfully I immediately knew something was wrong and caught it early. I asked to speak to a manager, however one was not present. The young lady called me back after speaking to the manager, Amelia Cutway. The manager stated that I could not receive a refund because I knew the drink had nuts in it and I would need a note from a doctor stating that I had an allergic reaction from pecans. The young lady was respectful in delivering the message and from her tone obviously understood how ridiculous this request was. I thanked her and assured her she had done her part. I now warn anyone with food allergies to patronize at your own risk. I'm disappointed that this location, specifically the manager, doesn’t have basic customer service and decency. Mistakes happen. I didn’t approach the situation with hostility, I simply wanted my money back. I won’t spend another...

I work with the public, so I’m generally more lenient and rarely leave reviews because I try and understand that people have bad days or circumstances that may affect their performance. However, the chances that both individuals within this smoothie king both being incredibly rude and seemingly having zero desire to work seems too circumstantial. The drive through headsets were allegedly out, so I pulled around. No one came to the window, so I pulled around to the front to go inside and saw one of the two employees sitting in the chair looking out of the window. We made eye contact, and she motioned for me to pull back around. Eventually I was able to order, after sitting for probably 45 seconds to a minute (during which time one employee made eye contact with me and turned around nonchalantly). Once ordering I felt as if I was bothering that employee or wasting her time. The smoothie was well made, but the service left such a sour taste in my mouth it was hard...

I don’t know why I keep coming back here and giving them more chances to disappoint me… I waited at the speaker a solid 5 minutes minutes before I was even acknowledged. (She only acknowledged me bc I said hello??) then told me to hold on for what was about another 3 minutes before finally taking my order. When I got to the window, I sat there through 3 whole songs before she even came to take my payment. About 10 minutes after confirming what my smoothies were and paying for them, she came to the window to ask me what smoothies did I order… I got my receipt at 5:43 and I didn’t pull off from the drive through until 6:05 with one smoothie that didn’t even reach the fill line and another smoothie that was filled way too high and leaking all over the side of the cup. I used to work at smoothie king so I know what to expect but this definitely gave me second hand...