Crackers & Co. Café — Restaurant in Mesa

Close to the worst service I’ve ever had. Wife and I arrived just before 10:00. Was promptly greeted at the door and seated. Was advised our waiter would be Chris. That was the end of anything good I could say about the place. After several minutes I started looking for who I thought would be Chris. Saw who eventually would show up as Chris casually chatting with other servers. Minutes later I observed other servers inquiring about who had our table. Finally here comes Chris. He was cordial and spoke up nicely. Took our breakfast order and two coffees. Minutes went by and no coffee. I then turn my attention to Chris again. He again is chatting with other servers. Standing in front of the server’s station looking around the restaurant. Even took a stroll to the front desk. But never looked our way or thought about our coffee. Finally I asked a waitress walking by to ask our waiter to bring our coffee. Hooray here comes Chris with our coffee. I heard him mumble something under his breath. My wife told me it was “Sorry about that”. The previous nice voice was very muffled. If that had been all this review would not have been written. Again several minutes pass. Here comes Chris. He had lost our order and asked if we would give it to him again. My only response was “Seriously!” as I got up and left the restaurant. Fortunately for us there are many choices in this area and had a great breakfast and service just...

This was my first time at Crackers and I have kind of mixed feelings about it. The decor and murals on the walls were really cute and it seemed really cozy. The location seemed like a strange place to have a restaurant, so it was a pleasant surprise to come inside and discover how really cute it was.

Our server was really nice, unfortunately I cannot remember his name. Seems like it may have started with a C? He did a good job.

The food was... okay. I had the crab cake benedict and there was nothing wrong with it at all, it just didn't wow me at all either. I've had that a couple of other places before, so was excited to see it on the menu here... but honestly, I wouldn't order it again.

Also, my potatoes had zero heat in them. I don't know how they managed that, being that we were some of the very first people there, one would think the potatoes would have been fresh off the griddle. I liked the style of them though and would love to have some hot ones to see how good they really are.

So overall, it was a really cute place with good service and mediocre food. I might consider going back and trying something totally different and see if I can give a higher rating, because they do have a pretty good selection of items, so maybe I need to go again sometime.

I will put an update in, if I go again and have...

This is my second time here. First time I had a horrible experience my server that never gave me his name gave me a down right unreferable experience. I was asked by Dustin to give this place a second try. My first time my daughters food was forgotten, I was ignored numerous times when I tried to get my waiters attention I had to ask another waitress where the bathroom was, my toast was forgotten and served when the food was cold, I tried for 20 minutes 4 different time while my waiter was in the back room helping other tables to get his attention for the check i got fed up and walkes to the front to get someone else to get my check so i could pay and finally leave. Dustin asked me to come back on a day he works and he would make sure everything was better but i believe in 100% customer service and I worked for Apple and tried to live by every customer diserves my best so when I go out I expect the same and shouldn't have to be baby sat by managment. So after being put on display to the whole staff after getting sat and served by Lori she was very atentful and between the giggles and pointing and one of the other servers yelling "and shes back" while looking anf starying at me while he was coming out of the back so my overal opinion is great food, ok service will be eating at other locations not the one...