Sourdough Pizza Italian Restaurant — Restaurant in Mesa

I don't normally review anything but this restaurant experience warrants this review. My mom's bday is today. They winter out here & she enjoys this place usually. We decide to meet @4pm for dinner. Knowing the show next door let's out at 5 & would become busy. 3 of us arrive 5 min before so we decide to go in get a table & order some cocktails. We're told they can't seat us, the other 2 haven't arrived yet so we have to wait. There is 3 other tables with people. 48 tables are free. Now there is a 2 top, a 4 top table and booths, 6 top and a 8 top. Where we gonna sit, basic math says the 6 top so wither you sit us now or the next 5 min I'm still gonna be at the same table. So we wait, they lose out on us ordering cocktails. My dad walks in and says why you waiting here for us you could have sat down. I said no they won't seat us till you arrived which makes no sense, when what I discovered to be the owner woman comes up to the host desk & with a venom spewed it's the policy & I can't have you holding 20 seats & they don't show for an hour!! My dad who has no idea what's going on can't believe how an owner would so rudely spat that to any customer but gives it back to her & rudely says Thank you for that explanation! She then starts to rip the menu out of our hands & says maybe we would be happy someplace out. Now it's my mom's 70 th bday. Shes getting upset cause within 2 min of walking in her family is getting yelled at &she has no idea why. Again they been there many times never had this policy happen to them when waiting for guests. We sit at the 6 top. Basic math people. As the waitress approaches she says come back next month that won't happen. Her own staff doesn't follow the policy. Now had it been 5 to 8 basic rush hour dinner time and the restaurant being over 50% full I can see this policy. But there's 48 tables free & only one couple came in ahead of my parents. We then realize the owner woman who looks like she should be washing dishes cause she's dressed in a tank top and jeans. Not dressy if you can dress up a tank top but certainly not the appearance an owner should be giving. Have some pride in your appearance and your place. She has not once cracked a smile to anyone coming in but is kinda rudely talking to people as she meets them. Coming from a family that worked in business offices and got degrees in business I can say customer service training is sorely lacking in this owner. Anyway when we sat I ordered a to go pizza to take home to my spouse who was gonna work an overnight. Waitress says I will put it in when you get your food so it's ready when.your done. Bill comes no pizza. Shes assures us it will take about 5 min. Really? Now we're timing it cause no way is this gonna happen. 28 min later we get our pizza. Now thanks to this owners rudeness and lack of common sense she lost out on us ordering drinks, we sat at a table 28 min longer(now there's a line waiting for our table). Course the waitress forgetting our pizza cost her the 20% My dad would have given. Instead she got 15. What she did get though was my parents going back to there 55 + community where I have to say they are very popular and telling people what this woman just did. Again he got blasted by someone who should have had customer service knowledge & common sense. She lost our business, my parents and I'm sure some of their friends. Not gonna shut them down but any business should be careful of there reputation& not want to lose any customer @ this point. Now food wise it was ok. I had the spaghetti. Wasn't gonna pay the ridiculous $ to put cheese on top when it should come with it to begin with but it was ok. There was an order of Italian sandwich. Which basically looked like a french bread pizza and tasted like bagel bites. There words not mine. Another had wings that tasted like boxed wings that they microwaved. Guess I would avoid ordering those items. Course a place in a bad strip mall, your not getting quality to die for food. Too bad the owner takes her place...

I highly recommend ! A buddy of mine (B.D.) said he would buy dinner tonight and asked where we should go. So we spontaneously stopped into the Sourdough Pizza Italian Restaurant on Main Street in Mesa this evening around 6:20 pm. This was the first time either of us had been to this restaurant. Once inside, I inquired if we could place an order to go and I was politely informed yes we could. I was asked if we would like to look at a menu....I said yes that would be great. We ordered an X-Large thin crust pizza with pepperoni, green peppers, red onions and extra cheese. I initially just said "onions" and we were asked if we wanted red, white or yellow onions....nice. They were just starting to get busy in as it was a Saturday evening. However, the young lady who took our order at the cash register was great. Also another young lady (who may have been the Manager) pleasantly inquired twice while we were there if we had been taken care of... I was very, very impressed with her. She was in total control of the busy evening while projecting a positive, professional, welcoming demeanor. I asked how long that order would be and we were informed about 15 minutes (which was indeed correct). I apologize that I didn't take note of these ladies names in as they were both amazing and had refreshingly great customer service skills. We volenteered to wait outside until we felt our order would be done so as not to impede on their job or be in the way of incoming customers. While we were inside, the decor, the environment and atmosphere were inviting. I will most definitely be back to dine in to enjoy the food and ambiance. Once we got home, the pizza was a 10/10. Hot and delicious. It was cut into smaller triangle sections which I also thought was a nice touch.......... If you have not had the pleasurable experience of visiting this restaurant, please do yourself a favor and put it on your "to do" list. It will be a highlight of your...

If I could give them zero stars I would. I can't believe I didn't take a pic of the pizza I just returned. There were several slices where the ingredients including chz didn't even cover half the pieces. When I called I told them I was bringing it back, I didn't ask, I told them, they said fine I can talk to the manager then hung up on. I went back with my pizza and was told the pieces with no ingredients were because of bubbles in the dough. I asked what do bubbles have to do with the ingredients, where are they? I insisted on my money back which they did and told me to never come back. To top it off they gave me my refund receipt with no original, the snot box said she threw it away and walked off. I then told the guy I wanted my original receipt, every place asks you if you want it and I want mine. He printed off a copy of the register receipt which was fine. I have never been treated so horrible by a place of business that serves the public. As a business owner who serves the public in the bar/food industry I would never treat anyone the way I was treated there. You can tell this business is run by family with no respect for customer for customers if not satisfied. It would never be acceptable for a random employee to treat customers this way. We used to order quite frequently in the past, it has been awhile, but never again. They don't want my business and I would not ever give them a dime. I try to never write bad reviews, but this was necessary. Beware if you are not happy,...