Dunkin' — Restaurant in Methuen

After years of using this dunks i have to say I’d probably never go back some of the staff is rude and very unprofessional with no name tags to boot so u can’t file a formal complaint cause you don’t know their names i never in my life had such a horrible experience as i did today . Between public humiliation and the utter lack of professionalism i am seriously disappointed in this facility.after 5 years of going there some of the staff knows my order by heart needless to say the lady didn’t charge me for my sandwich which i didn’t notice While other staff yells from across the establishment what my order is so i stepped to the side even after waiting 25+ minutes in line Even being high risk and pregnant and working at a local hospital emergency room which i was supposed to be at in 15 minutes which all the staff knows. i said u didn’t give me my sandwich while on the phone with a manager for work the lady so rudely says get off the phone and get in the back of the line and wait your turn again . Even though the manager for work heard me order my sandwich . I left with the wrong size coffee and no sandwich which is the only thing i eat on my 8 hour shift every morning . It’s cool I’ll eat later but u won’t recieve my business again . Can’t complain about everyone but a little professionalism and self control would be...

I’d give zero stars if I could. I ordered a bagel with cream cheese along with some other food and when I checked the bag I realized there was no cream cheese. I went back less than 5 minutes later and ordered another bagel and explained to the lady I didn’t get a cream cheese for my other bagel and asked if it was possible if I can get a cream cheese for it. The manger yelled at us and the people working in there. Over cream cheese…. It’s really embarrassing and sad to know a manger would yell at her employees over a mistake anyone can make. She basically called us a liar and told us to give our bag of food back so she could check herself. We happily did so even though I think that isn’t allowed and still argued over not giving us a cream cheese. I wouldn’t recommend going there if that manager is there and one of their employees makes a simple common mistake. I hope Management really looks into that manager because it’s seriously concerning that she can’t get a grip over her own emotions due to a mistake an...

UPDATE: 4yrs later and this place is quite possibly worse than any other chain. Ordered on app for granddaughter, get to the drive thru and tell them mobile order 3x to hear nothing but silence and 3 minutes later someone else saying welcome to dunkins. HORRIBLE!

If I could give zero stars I would. App ordering is HORRIBLE, three times we placed mobile orders only to get there and be told they didn't have this or that and then you have to contact corporate to get a refund! It's not the 90s anymore, why can't they get their all working right?! Also I don't understand how the can't make coffee consistently, I mean you push buttons on the machine, but I can go to the same dunkins on the same day multiple times and my coffee will be different every time. And this includes ALL locations not just this one. I'll pay the extra money and go...