Auntie Anne's — Restaurant in Mettawa

So very very disappointed 😞. I Stopped for some warm soft pretzel bites to walk out empty handed and upset do to the worker and how she handled the entire situation. There was a sign that said, "sorry we are closed, but we look forward to helping you next time." Regular hours: 10am-7pm" (pic included) so I checked my watch and noticed it was a little after 10 am. The female worker was there, half the warmer was filled with items and she was, pulling the cooked pretzels out of the frier and getting them ready to put in the other side. So I thought maybe she forgot to put the sign back no big deal, so I stopped at the counter and was completely ignored, even though she had looked at me a few times, finally after a bit from across the way she stated she was "closed" and continued what she was doing, we pointed out to her that their sign said regular hours were 10am, to which her reply was "o well" "I don't have the warmer full with everything so I can't sell anything" and she turned her back and walked away. We tried to ask another question to which she kept her back to us and continued to ignore us, we asked if there was a manager we could talk to still ignored, so as the picture shows 10:33am we walked away empty handed and had to go else where. Now this is a place we frequent to enjoy those warm delicious soft pretzel bites, but experiences like this and really for no reason, make it hard to go back, so for this visit and this worker 2...

We go here several times a month. Went there Friday and ordered the same thing we usually order. This time the worker “Laura” attempted to double charge us for a sauce. I brought it to her attention (yes it’s only $1.50 but I witnessed her doing it to the person in front of me so if she did it for every customer that day it adds up!) she said it’s company policy to “press the button twice”. I explained that I am not paying twice for something I am only getting one of. She got rude and even after showing her the double charge she refused to take one of the charges off so I left the pretzels and walked off. We came back Sunday and ordered the same thing. I talked to a manager about it but he didn’t seem to care at all and said he “never heard of that”. I get charging a small additional fee isn’t that “bad” but it is the principle about it and adds up. I don’t know who was benefiting for the extra charge, Laura or the company. Either way, pay attention to...

I a m a regular costumer from this oasis, I stop by probably about two to three times a week , and always a big fan of the cinnamon pretzels but every time there's none cinnamon pretzels made, and the employee always said that there is 15 minutes wait to get them and he can't do it because he is by himself but there is no waiting line or a lot costumers !! He is very rude, today I decided to wait and this time they where two employees but anyway he said 15 mnts wait so I wait, in reality only took them probably 5 mnts to make them but they make me wait the 15 mnts, meanwhile I was waiting there was only one costumer , both employees just standing there, the employee has no clue about costumer service, unfortunately bad experience with this Aunties, others Aunties are friendly and eager to work and have excellent costumer service they always put a smile on our faces. The owner should...