Pizza Hut — Restaurant in Miami Gardens

Absolutely horrible restaurant to order from. Everyone including the manager is RUDE and extremely incompetent. I placed an order over the phone for delivery and i was told 45 mins. An hour and 10 minutes later, i had not received the food so I called back to find out about the status. They told me they JUST got a driver in an hour earlier. Ok, so a driver was available when i originally placed the order? They told me 30 minutes. I called back again ANOTHER hour later and they said the order was picked up 20 minutes after my order. Then they said it was switched to carry out because there were no drivers available. Ok so then why didnt anyone tell me there were no drivers? The second person i spoke to then lied to me because she said they had received a driver. Spoke to the manager, Rajeena and she said the call center placed the order for carryout. Ok, 2 hours later and no food, no notice. I asked for a refund and they could not because it was already posted.. so they "credited" my account. Save yourself a world of headaches and do not order from this poorly run restaurant. No one here knows basic human communication, management or courtesy.

EDIT: 2 MONTHS LATER 6/2/2021. I call to place an order for delivery (yes i am actually trying this again, silly me). They have to transfer me from the call center to the store to claim my 'credit' they supposedly gave me. The cashier or receiver could not find any credit on my account. I explained my previous situation. After being put on hold when told to "hold on", the call ended. Do NOT order from this restaurant. They really just don't care.

Third and final edit: 6/30/2021. Spoke to Colette. She returned my call and cleared things up. Hopefully the issues can be resolved in...

I walked inside this Pizza Hut to place an order and as soon as I walked in the girl standing at the register immediately asked for my phone number and name.I asked her why did she need my phone number and name? she lied and stated that it is the only way I could place an order. So what if I didn't have a phone,I couldn't order? I visited many Pizza Hut restaurants and the only time I was asked my name and phone number is when I ordered over the phone not when I walked inside! She kept being persistent about knowing my identity I have no idea why. I gave her a FAKE NAME AND FAKE PHONE NUMBER! When I got my Pizza, whoever prepared it gave me a small amount of Pepperoni and a lot of tomato sauce under the cheese it was nasty! Im never eating at this Pizza Hut again! I don't know what kind of people work here and I believe they purposely messed up my Pizza.Why are so many young...

Worse Pizza Hut ever. Ordered a pizza by 8 pm and received a call at 10 pm saying that the driver broke down, that they could still deliver my pizza, but it was going to take some time. (How much time ???? 3.5 hours? Long story short, I said I didn't want anything to just cancel my order and the manager called me back saying she would give me the credit to my account for the inconvenience... called in the day after to order my pizza and I was placed on hold for over 10 minutes . Never got to place my order because they said there was no credit in my account . I will never again order from this place. Mind you I'm pregnant and was craving Pizza Hut , but dealing with this store is a disaster . Absolutely worst customer service . All employees should be replaced including the manager which clearly does not know how...