Sneaker Town Miami Gardens — Local services in Miami Gardens

Mixed thoughts about this place. I’d give 2.5 stars if I could.

Emailed them about a sold out fitted new era cap I’d missed out on—I’d specifically asked if it was going to be restocked as some shops restock their caps.

In fairness, someone did get back to me quickly. They said it’s extremely rare that they restock exclusive fitted caps once they sell out and apologized. I understood.

Not long thereafter, I get a newsletter from them announcing a general restock; I figured it’d be worth checking back for that hat in the off chance my size got restocked. To my happiness, it was. So I snagged it, though I did wonder why I was given that response if they did indeed intend to restock it.

I email them and tell them how I’m stoked and that I’m glad I listened to my gut instinct. Mind you, I address people in emails. I don’t write them like texts unless I know the person.

The response I get back is “Yay!!! Glad you were able to.” Call me old school, but this isn’t how you address a paying customer.

A few days later, I decide to check the tracking as I do with most inbound shipments. I see it was labeled but not picked up by USPS yet. Odd, because I got an email saying it’s been shipped a couple days prior.

So I email about this. No response.

I check again a few days later and the tracking shows it’s on its way…

Even though they never responded, figured I’d do my due diligence and email them telling them to disregard my last email as it’s showing it’s on the way.

Still haven’t heard back and obviously, I won’t.

Take this for what it is.

I may not buy from them again, which sucks because they drop nice fitteds.

If the hat arrives clean and without major flaws, I wouldn’t mind bumping this up to a 3.

Update (09/5/23): The cap arrived today, and in good shape, too. And it had no major flaws. Bumped to...

Recently bought a hat online from this store. Never recieved the hat because usps said my address was "insufficient". Emailed usps they told me the hat had been returned to sender. Tried to email sneakertown to work out a new shipping address and see if they received the returned hat, but the did not respond, this was a week after the hat had been shipped on their end. Week goes by no response from sneakertown. I send another email no response. Another couple days go by I send one more email, still no response. Its now been two weeks and I haven't heard back from anyone. Hoping this can be resolved, but so far not impressed with the customer service.

Update:BEWARE FOR THEY DO NOT CARE!!!!!!! refund was distributed after a month of cat and mouse. What could have been easily solved if customer service would have just made any sort of effort to contact me back. Even after the refund I still hadn't heard from and actual person. The most I got was a standard refund notification email. Sad to say but I would be very careful with ordering anything from Sneakertown. If there are any issues you will not be given the common courtesy of a well ran...

For a place called sneaker town they didn’t have a Lotta sneakers🤪. Very clean store nice ambience. I mostly went to go sneaker shopping but as mentioned previously they don’t have many sneakers the ones that they did have were overpriced like any typical sneaker shop but for a store that’s in the heart of Miami Gardens which isn’t known to be a very rich neighborhood the prices are ridiculous, maybe move your store to Wynwood or Brickell for the prices you give. Nothing had a price tag on it so it was really hard to distinguish what was in my price range. The hat seem to be normal hats but priced at around $70. There is also a secondary business in the store which seems to be a jewelry shop. The way their merchandise is organized to me I don’t like it I’d rather everything be on hangers and easy to see instead of thrown on a table, it’s just too messy this way. Overall the store is very nice their merchandise is cool but I will not...