Central Cafe — Restaurant in Middleborough

Had to put 1 star to leave review. Have been patronizing this place for 10+ years and have never had a single issue. Tonight we went in, not busy plenty of empty tables. Ordered 1 pizza, chef salad and boneless wings, so far so good. Asked for our salad to come first. 30 minutes in, still no salad so asked server about it, she came back said there was an issue with their POS system order didn't send. Ok, it happens. Place is filling up now. Food (salads and pizza) going to other tables who came in after us, getting aggravated, asked again, she said she told us about the order issue which at this point, almost an hour is no excuse. Our order should have been pushed to the front of the line. Finally the salad comes. Meanwhile people that came after us have eaten and left. Salad done, 20 minutes later we ask about our food, very aggravated at this point, asked for manager she comes over, hubby very angrily explains issue, she apologizes along with server and explains about new POS system, still no excuse, where's our food? We're at 1 hour 20 minutes waiting. She said she would discount our meal, we say no, she asked what she can do, I say GET OUR FOOD. At this point a 12 year old kid (owner son?) steps into our discussion tries to explain how busy it is, Frank tells him to mind his own business. He had no place dealing with an angry customer, and especially when he wasn't there for the entire issue. MYOB. Suddenly we get our food after the owner/manager goes back to the kitchen to address the issue. We eat, food was good, server never came back to check on us. No second drinks, asked for check and she told us we didn't have one for the trouble, we said absolutely not, so owner discounted it. We paid and left. All that was needed was for the server to own the issue, whether she didn't put the order in, or even notice how long we had been sitting without our food and checked on the status and pushed our order to the front, offered a complimentary drink or just say we f-ed up. Don't make excuses. It happens, people mess up, what isn't excusable is lack of attentiveness.

We will possibly...

First off, I’d like to say this - I sincerely want this place to be successful so I find it necessary to give a brutally honest review.

When I first ate Central Cafe I thought this place was the highlight of middleboro, its’ name ironically was true.

However, after eating there a few times - I’ve noticed the inconsistencies in the food I order, lack of attention to detail, and lack of communication. There have been times where I’d wait 15 minutes past the expected time and got cold food. There have been times where I’d ask for (x) and get (y).

Now I understand there are many variables that come into play, such as it being busy, work pressures, etc… . I find it inexcusable when these inconsistencies become consistent. If you are looking for a new place to eat, Central Cafe is hit or miss - but when it hits, it’s one of the best places I’ve eaten at. Unfortunately it be...

This place is great been here a few times, went with a friend today who has never been so pretty much tried everything. Mozzarella sticks were ok. The Buffalo Chicken fingers as appetizers. Holy crap real chicken big juicey pieces. If you like them hot don't get mild. Buffalo Chicken Pizza was pretty good. (NOT really into that) but cheese pizza is amazing. Ceasars salad I'm not sure what they do with it but it is fresh and amazing. Then the burger. Hmmm it was 50/50 still good. But I've had better. He got the smokehouse. Bacon cheddar BBQ sauce onion rings...he loved it. Definitely be back again. But the chicken is 1000%%. Soda just kept coming. We had a waitress and a waiter on point. It's 4 pm on Sunday Jan 19. Sorry, I'm not sure of your names but you guys were great to us. I really appreciate it. We will be back....